Troubleshooting
General
Black Screen with Audio
Touch the screen anywhere as it may have
been turned off.
Ensure the display cables on the back of
the display are fully locked into place and
also properly connected at the back of the
radio module.
Installer Settings
To access the Installer Settings for firmware
updates, SWC programming, factory reset, go
to MENU > SETTINGS > SYSTEM SETTINGS >
INSTALLER SETTINGS > Passcode: 0052 >OK
Bluetooth
Device will not Pair
Ensure Bluetooth is turned ON in your
device settings. Delete all unused devices.
Delete any "Stinger" device. Restart/
Reboot device and try pairing again.
Music Volume is low
- Turn up volume on device
- Turn up volume on head unit
- Turn up BT Volume Gain
(MENU > SOUND SETTINGS > AUDIO
SETTINGS > ADVANCED SETTINGS > SOURCE
GAIN)
Phone Volume is low
- Turn up volume on device
- Turn up volume on head unit
- Turn up BT Volume Gain
(MENU > SOUND SETTINGS > AUDIO
SETTINGS > ADVANCED SETTINGS >
SOURCE GAIN)
- Turn up Mic Gain
(MENU > PHONE > SETTINGS)
No Microphone / Voice Control
- Set Microphone location
-
(MENU > PHONE > SETTINGS)
Navigation Ready
Add optional iGO Navigation Micro SD
Card. Insert the purchased Micro SD
card into the front of the radio module.
HEIGH10 and iGO are optimized for
ease of use and driving safety. (Sold
separately).
22
Video/Cameras
Rear Camera not displaying in reverse
- Make sure rear camera trigger is ON -
(MENU > CAMERAS > CAMERA SETTINGS)
- If display is showing NO SIGNAL in reverse,
..ensure camera RCA is plugged into
..correct RCA input (CAMERA IN).
- Confirm camera has power and ground.
- Confirm camera trigger is receiving
..positve12V.
Note: NTSC and PAL video formats only.
Apple CarPlay
Apple CarPlay will not start/launch
- Ensure an Apple certified cable is being
used
- Ensure cable is plugged into USB #1(top)
- Make sure Apple CarPlay is turned ON
..(MENU > SETTINGS > SYSTEM SETTINGS >
Apple CarPlay)
Android Auto
Android Auto
- Ensure a USB certified cable is being used
- Make sure Android Auto app is
..downloaded and installed on your device.
- Ensure cable is plugged into USB #1(top)
- Make sure Android Auto is turned ON
..(MENU > SETTINGS > SYSTEM SETTINGS >
Android Auto)
Navigation Micro-SD Card