PROZIS CoreHR Iris X Manual Del Usuario página 15

Warranty statement
All electrical and electronic items commercialized by Prozis, via www.prozis.com, are covered
by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis' warranty for final consumers.
The warranty is valid exclusively for the consumer who purchase the product for non-profes-
sional purposes.
WARRANTY PERIOD
Prozis guarantees that the product is to remain free from material and production defects for
a 2-year period, counting from the date of initial purchase by a consumer and the respective
delivery, or for longer if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's consumable
components, such as batteries, is not covered by this warranty unless the malfunction is
caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need rises to exercise the rights conceded to you through this warranty, contact the
Prozis customer service via the communication channels provided on the Prozis website,
and follow the provided instructions or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented
by the original customer. This proof of purchase may be original invoice or receipt, as long as
it includes information regarding the date of purchase and the product's model name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does
not apply to any repairs, or damage caused directly by such repairs, that have impacted or
caused the damage that is the subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting from normal product use.
2. Cracks, dents, scratches, and other types of superficial damage that only affects the product's
appearance.
3. Any malfunction caused by inappropriate use of the product that does not comply with
the user manual instructions.
4. Use and storage of the product not complying with user manual instructions.
5. Opening of the product by a third part who is not authorized to proceed to its repair.
EN
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