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Idiomas disponibles
Idiomas disponibles
Problem
The level of the
Are you looking at the same type of dust particle?
concentration of PM
• Check if the indication of PM1.0 (super ultra-fine dust), PM2.5 (ultra-fine dust) and PM10
displayed on the
product is different
• Due to a difference in update time between the LG ThinQ application and the product, the
from that in the LG
ThinQ application.
Nothing comes on
Is the display brightness set to OFF?
the screen.
• To change the display brightness, press and hold the Sleep Timer button on the remote
The temperature and
Does the air continue to flow in from the outside to the location where the product is
humidity displayed
installed?
are different from
• In an environment where air flows in from the outside, the temperature and humidity may
those displayed by
other products.
• The temperature and humidity may vary depending on the structure of the surrounding
• The temperature and humidity may vary depending on air circulation even in the same
Odor
Problem
A strange odor
Was the product purchased recently?
comes out of the air
• This is the odor of activated charcoal, and is not harmful. This is similar to the odor you
outlet as well as the
filter.
Is the product used in a place where there is lots of smoke or odors?
• If the air purifier is operated after an air freshener, diffuser, or scented candle has been
Does the filter have a bad smell?
• The filter replacement cycle may vary depending on the usage environment. If there is an
Is it in an environment in which food is prepared?
• If you use the product for a long period of time where you cook or broil fish/meat, the filter
• If possible, open a window for ventilation while cooking, and use the product to remove
Is it a humid environment?
• The filter may emit an odor if used in a humid environment. Dry the filter in sunlight before
LG ThinQ
Problem
The product and the
Is the Wi-Fi password used to connect to the smartphone correct?
smartphone cannot
• Press the Settings button on your smartphone, and then find your Wi-Fi in the network list.
be connected
through Wi-Fi.
(fine dust) matches between the LG ThinQ application and the product.
level displayed in real time may differ.
control for 2 seconds.
change continuously.
environment, such as doors, windows, and ventilation ducts.
space. Also, the temperature and humidity may differ from the temperature and humidity
measured by other products and thermo-hygrometers.
may experience in a brand new car. It will go away within a day following use.
used, or interior work or wallpaper replacement have occurred, the filter may absorb and
emit an odor. Ventilate the room first before using the product.
odor, replace the filter with a new one.
lifespan may be significantly decreased.
any odors left following ventilation.
use.
Press and hold the button to select [Clear Network], and then proceed with product
registration again from the beginning.
Possible Cause & Solution
Possible Cause & Solution
Possible Cause & Solution
TROUBLESHOOTING
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