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Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Check out self-help videos and FAQ at GEAppliances.com/support.
Problem
Food does not cook
properly
Cakes are lopsided/uneven
Racks slide in or out on
their own
Food "runs" to one side of
pan or griddle
Sometimes the oven takes
longer to preheat to the
same temperature
Food does not broil
properly
Excessive smoking during
broiling
Strong odor
Display is blank and the
oven does not work or
respond
Display is blank
30
Possible Cause
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is not level.
Incorrect cookware or cookware of improper size
being used.
Oven temperature needs adjustment.
Ingredient substitution
Cookware or food in oven.
Number of racks in oven.
Different cooking modes.
Oven controls improperly set.
Improper rack position being used.
Food being cooked in a hot pan.
Cookware not suited for broiling.
Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
Food too close to the broil burner and element
An odor from the insulation around the inside of
the oven is normal for the first few times the oven
is used.
A fuse in your home may be blown or the circuit
breaker tripped.
Plug on range is not completely inserted in the
electrical outlet.
The clock is turned off.
What To Do
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference. See the
Settings section.
See the Cooking Modes section.
See the Cooking Modes section and Cooking Guide.
See the Oven Cookware section.
See the Settings section.
Substituting ingredients can change the recipe outcome.
Level the oven. Reference the Installation Instructions for
the unit.
Level the oven. Reference the Installation Instructions for
the unit.
Level the cooktop. Reference the Installation Instructions for
the unit.
The cookware or food in the oven will cause the oven to
take longer to preheat. Remove items to reduce preheat
time.
Adding more racks to the oven will cause the oven to take
longer to preheat. Remove some racks.
The extension rack is heavier than a flat rack and takes
more energy to heat. This is normal.
To decrease preheat time, use a flat rack.
The different cooking modes use different preheat
methods to heat the oven for the specific cooking mode.
Some modes will take longer than others.
Make sure you select the appropriate broil mode. See the
Cooking Modes section.
See Cooking Guide for rack location suggestions.
Make sure cookware is cool.
If using aluminum foil conform to pan slits.
Lower the rack position of the food.
This is temporary and will go away after several uses or
run a Bake 500 and/or Broil Hi for 45 minutes.
Replace the fuse or reset the circuit breaker.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
See the Settings section.
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