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Problem
Fan/Lights do not
start
Fan is noisy
The fan moves
backwards and
forwards when
turned on
Fan does not move
much air
Fan shakes or
wobbles
Remote control not
working
TROUBLESHOOTING
Solution
Ensure wall switch is turned on.
Check all fuses/circuit breakers.
Turn off electrical power and ensure the wiring is correct and connectors secured,
as shown in step 5 of assembly.
Confirm that the remote is working; LED indicator light should illuminate when any
button is pressed.
Ensure bulbs (not included) are secured in sockets , are 25W or less, and are not burned out.
If fan/ light still will not start, contact a qualified electrician. Do not attempt to
troubleshoot internal electrical connections yourself.
Allow a 24-hour "break in" period. Any level of noise louder than ambient levels should
disappear during that time.
Check the electrical outlet box and ensure it is securely fastened.
Check all screws/wire connections on the fan to ensure they are securely fastened.
Use of an unapproved light dimmer or wall control can cause the fan and light bulbs to
act irregularly and produce excess noise. Check to ensure that if installed, the wall control
is approved for ceiling fan use; however, it is not suggested to use a dimmer switch with
the fan.
This is a normal start-up procedure for DC motor fans. The partial movement during
start-up is the result of the DC motor aligning the internal magnetic poles for proper
motor operation. This design saves electricity and allows the fan to operate much more quietly
than standard AC motor fans.
Check the direction of the fan blades when running. If needed, change the direction of the fan
blades to ensure the ceiling fan is moving air in the desired direction.
Ensure no household items are obstructing the airflow of the ceiling fan.
Check to ensure the ceiling fan is appropriate for the size of the room in which it is installed.
A small amount of wobble is typical and acceptable and is not indicative of a defect.
Run fan for at least 10 minutes before verifying level of wobble.
Ensure the electrical outlet box and hanging bracket are securely fastened, as shown
in step 1 of assembly.
Ensure the groove in the hanger ball is properly sitting in the bracket slot; if not, turn
hanger ball clockwise until ball drops into the slot, as shown in step 4 of assembly.
Install the included balancing kit (FF). If undesired movement persists, simply change the
location of the balancing kit (FF) until the excess movement ceases.
Ensure plastic tab is removed from the battery compartment.
Ensure batteries are installed correctly in remote.
Ensure the remote/receiver are paired. If the batteries are new and the LED indicator
light is working, but the fan and/or light are still not working, the remote may have become
un-paired. To pair the remote and fan, press the main on/off red button on the remote 3 times
within one minute.
Ensure the wires from the receiver are correctly connected to the house wiring and
ceiling fan wires, as shown in step 5 of assembly.
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