Publicidad
Idiomas disponibles
Idiomas disponibles
TECHNICAL INFORMATION
Troubleshooting
If the bidet appears to be operating
abnormally, please review the
troubleshooting tips before calling the
Brondell Service Center, as most issues are
easily resolved with a few simple steps. If
you are unable to resolve the issue after
checking the following items, to receive
product support, please visit
Brondell.com/Support and complete our
online Support Request form or call our
Customer Support team for assistance at
1-888-542-3355, Mon–Fri, 8am–2pm PST
or email us at support@brondell.com.
Problem
Possible Cause(s)
The bidet seat is
1. Bidet not plugged in
not working
2. Water supply valve not
3. No power to bidet
4. The incoming water is too
5. Seat sensor is not activated
Product shuts
1. Washing time exceeded the
off during use
2. Power failure
3. Seat sensor is not activated
Nozzle does
1. Nozzle is dirty
not function
2. Clogged filter
properly
3. Water pressure is too low
4. External bidet filter
opened fully
hot
cycle time
Check before continuing:
Make sure the bidet seat is connected
to power and that the outlet is working
properly.
Make sure you check & test the reset button
on the GFCI outlet (Standard 120V GFCI
outlet).
Make sure the main water supply valve
is open.
Make sure the seat is not in standard or high-
efficiency eco mode.
Confirm that there are no leaks from the
hoses or water supply.
Make sure the mesh filter is clean and free of
build-up or debris (see maintenance section
on page 27).
After checking items above, refer to
the following troubleshooting chart for
additional solutions.
Solution(s)
1. Make sure the bidet is plugged in
2. Check that the water supply valve at
the wall is fully open
3. Check and reset GFCI outlet
4. Ensure that the bidet seat is
connected to the cold-water supply
5. Adjust sitting position to fully cover
the seat sensor
1. Wash cycles run for 2 minutes. Press
the wash button after the wash has
finished to continue the wash cycle
2. Check and reset GFCI outlet
3. Adjust sitting position to fully cover
the seat sensor
1. Clean the nozzle (see page 26)
2. Remove, clean, and reinstall mesh
filter (see page 27)
3. Check that water supply valve at
wall is fully open
4. If you have an external bidet filter,
check and replace if necessary
29
Publicidad
