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TECHNICAL INFORMATION
Troubleshooting (Cont'd)
Problem
Low water flow or
spray pressure
Water temperature
is low
Wash features do not
work or fail to spray
Water (wash spray) not
heated
Water flows before or
after use
Water leaks from areas
other than the nozzle
30
Possible Cause(s)
1. Clogged filter
2. Water supply valve not
opened fully
3. Nozzle is dirty
4. External bidet filter
5. Pressure settings
6. Bent connection hose
Water comes out cold
Seat sensor not activated
Water temperature set to OFF
Water coming from the nozzle
1. Water leaking from the
T-Valve
2. Water leaking from the
bidet hose connection
3. Water leaking from
under the seat
4. Damaged mesh filter
Solution(s)
1. Remove, clean, and reinstall mesh
filter (see maintenance section on
page 27)
2. Check that the water supply valve at
wall is fully open
3. Clean the nozzle (see page 26)
4. If you have an external bidet filter,
check and replace if necessary
5. Increase the water pressure settings
6. Check if connection hose is bent
The water temperature level is turned off or
set to low; adjust temperature on control
panel
Adjust sitting position to fully cover the seat
sensor
Make sure that the water temperature setting
is ON
The water that comes out between the nozzle
before or after a wash cycle is the self-clean
cycle; this is not a malfunction
Residual water may drip into the bowl for
several seconds after a wash cycle or self-
clean cycle; this is not a malfunction
1. Make sure that the rubber gasket is
inserted correctly into the T-Valve (flat
side down with lip pointing up
towards the toilet tank connection)
and firmly tighten the connector
2. Make sure that the bidet hose is
correctly connected and tight, and
check any rubber washers; do not
over tighten
3. Check if there is anything between
the mesh filter and the bidet; remove,
clean, and reinstall mesh filter
4. Check if the mesh filter is damaged
(see maintenance section on page 27)
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