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Idiomas disponibles
Idiomas disponibles
• Fuel and engine oil do not belong in household
waste or drains, but must be collected or disposed
of separately!
16 Troubleshooting
Fault
The product cannot be
started.
Poor cutting performance. Chain fitted incorrectly.
Product runs with difficulty/
saw chain jumps off.
Chain gets hot, smoke de-
velopment during sawing,
discolouration of the bar.
Unusual vibration
17 Warranty conditions – gomag
20V series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. How-
ever, if a product does not function perfectly, we deeply
regret this and ask that you contact our customer ser-
vice at the address specified below. We will also be
glad to assist you by telephone via the service number.
The following information is intended to help you to pro-
cess and settle your claim without any problems.
For the assertion of warranty claims, the following
applies:
1. The warranty conditions govern our additional
manufacturer warranty services for purchasers (pri-
vate end consumers) of new products. The statutory
warranty claims are not affected by this warranty.
This is the responsibility of the dealer who you pur-
chased the product from.
2. The warranty service extends exclusively to de-
fects in a new product purchased by you that are
based on a material or manufacturing fault and is, at
our discretion, limited to the repair of such defects
free of charge or the replacement of the product (al-
so replacement with a successor model, if neces-
sary). Replaced products or parts shall become our
property. Please note that our products were not
designed for commercial, trade or professional use.
A warranty claim is therefore not valid if the product
has been used in commercial, trade or industrial op-
erations within the warranty period or has been sub-
jected to equivalent stress.
36 | GB
Possible cause
The battery power is too weak.
The battery is not properly in-
serted.
On/off switch is defective.
The engine is defective.
Saw chain is blunt.
Chain tension insufficient.
Chain tension insufficient.
Too little saw chain oil.
Guide rail is loose.
www.scheppach.com
• Empty oil and fuel tanks must be disposed of in an
environmentally friendly manner.
Remedy
Charge the battery.
Push the battery into the battery mount. The battery
clicks into place audibly.
Please contact our service department.
Fit the saw chain correctly.
Have the saw chain sharpened by a professional or
replace the saw chain.
Check the saw chain. Tension the saw chain if nec-
essary.
Check the saw chain. Tension the saw chain if nec-
essary.
Check the automatic oil system. Fill up with saw
chain oil if necessary.
Check that the guide rail is tightly fitted.
3. The following are excluded from our warranty
services:
– Damage to the product which was caused by
non-observance of the assembly instructions, im-
proper installation, non-observance of the operat-
ing instructions (e.g. connection to an incorrect
mains voltage or type of current) or the mainte-
nance and safety regulations or use of the prod-
uct in unsuitable environmental conditions as well
as by insufficient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the
product or using non-approved tools and acces-
sories), penetration of foreign bodies into the
product (such as sand, stones or dust), trans-
port damage, use of force or external influences
(such as damage caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational)
or other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused
by the use of accessories, expansions or spare
parts that are not original parts or are not used
as intended.
– Products on which changes or modifications
have been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
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