GUARANTEE AND CUSTOMER SERVICE
Before delivery our devices are subjected to rigorous quality control. If, despite all care, damage has occurred
during production or transportation, please return the device to your dealer.
For the purchased device we provide 2 years guarantee, commencing from the day of sale. If you have a
defective product, you can directly go back to the point of purchase.
Defects which arise due to improper handling of the device and malfunctions due to interventions and repairs
by third parties or the fitting of non-original parts are not covered by this guarantee. Always keep your receipt,
without the receipt you can't claim any form of warranty. Damage caused by not following the instruction
manual, will lead to a void of warranty, if this results in consequential damages then we will not be liable.
Neither can we hold responsible for material damage or personal injury caused by improper use if the
instruction manual is not properly executed. Damage to accessories does not mean free replacement of the
whole appliance. In such case, please contact our service department. Broken glass or breakage of plastic parts
is always subject to a charge. Defects to consumables or parts subjected to wearing, as well as cleaning,
maintenance or the replacement of said parts are not covered by the warranty and are to be paid.
Electrical and electronic devices/ information for private households
The Directive 2012/19/EU on waste electrical and electronic equipment contains a large number of
requirements for handling electrical and electronic equipment. The most important are compiled here.
1. Separate collection of waste electrical and electronic equipment
Electrical and electronic equipment that has become waste is referred to as waste electrical and electronic
equipment (WEEE). Owners of WEEE must collect them separately from unsorted municipal waste. WEEE do
not belong in household waste, but in special collection and return systems.
2. Batteries, accumulators and lamps
Owners of WEEE must hand over them in complete condition. However, owners of WEEE have to separate old
batteries and accumulators which are not enclosed by the WEEE, as well as lamps which can be removed, from
the WEEE without destroying it before handing it over to a collection point.
3. Ways to return the WEEE
Owners of WEEE from private households can hand them in free of charge at the designated collection points
of the public waste disposal authorities or at the take-back points set up by manufacturers or distributors in
terms of the Directive 2012/19/EU.
4. Privacy Protection Notice
WEEE often contain sensitive personal data. This applies especially to information and telecommunications
technology devices such as computers and smartphones. In your own interest, please note that each end user
is responsible for deleting the data on the WEEE before disposing it.
5. Potential environmental impact
WEEE contain substances that may have a negative impact on the environment and human health if their
collection, hand-over, re-use or material recovery is not done in compliance with respective legislation.
6. Your role in WEEE waste treatment
By fulfilling these obligations and especially by fulfilling the obligation to collect WEEE separately, not to
dispose it together with unsorted municipal waste and to hand it over to at collection points, you as the end
user contribute to the re-use and material recovery of WEEE.
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