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Eccotemp Systems ,LLC
Limited Warranty Information
Model(s): SHLX-LP/NG Tankless Whole Home Water Heater
V. DISCLAIMER OF WARRANTIES AND RESPONSIBILITY FOR DAMAGES
EXCEPT AS PROVIDED IN THIS LIMITED WARRANTY, ECCOTEMP MAKES NO WARRANTY, EXPRESS OR IMPLIED, TO
ANYONE AS TO FITNESS FOR ANY PURPOSE, MERCHANTABILITY, DESIGN, CONDITION, CAPACITY, PERFORMANCE, OR
ANY OTHER ASPECT OF THE PRODUCT OR ITS MATERIAL OR WORKMANSHIP. ALL IMPLIED WARRANTIES WHICH MAY
EXIST, NOTWITHSTANDING THIS DISCLAIMER, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. THIS
LIMITED WARRANTY IS MADE IN LIEU OF ALL OTHER GUARANTEES, WARRANTIES, REPRESENTATIONS, CONDITIONS,
OBLIGATIONS, OR LIABILITIES, EXPRESS OR IMPLIED.
ECCOTEMP SHALL NOT BE LIABLE, EITHER IN CONTRACT OR TORT, FOR ANY DIRECT, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR ANY LOSS, DAMAGE, OR INJURY TO PERSONS, INCLUDING DEATH, PROPERTY, OR
THINGS, OR FOR DAMAGES OF ANY KIND OR NATURE INCLUDING BUSINESS INTERRUPTION, INCONVENIENCE OR
LOSS OF ANTICIPATED PROFITS OR SAVINGS OCCASIONED BY OR ARISING OUT OF THE USE, MISUSE, NONUSE,
REPAIR, REPLACEMENT OR DELAY IN DELIVERY OF THE PRODUCT. ECCOTEMP SHALL NOT BE LIABLE FOR THE COST OF
ANY WORK DONE BY PURCHASER OR OTHERS TO THE PRODUCT.
This Limited Warranty gives specific legal rights. Some jurisdictions do not allow the exclusion or limitation of implied
warranties or incidental or consequential damages. In such jurisdictions, the limitations or exclusions do not apply to the
Owner. The Owner may also have other rights that may vary by jurisdiction.
VI. EXCLUSIONS
The following exclusions apply to this Limited Warranty:
1. A repair, replacement, or refund will not be provided under this Limited Warranty unless the Product containing the
defective component is properly installed and maintained according to Eccotemp's Installation Manual and Use & Care
Manual and in compliance with all applicable federal, state/province, and local laws, regulations, codes, policies, and
licensing requirements. Any abuse, misuse, alteration, neglect, or misapplication of the Product will render this Limited
Warranty null and void.
2. A repair, replacement, or refund will not be provided if the Product is damaged by services performed by third party
service providers other than Eccotemp Systems.
3. Eccotemp systems is not responsible for any expenses arising from labor services, including but not limited to,
installation or removal services due to a warranty claim.
4. A repair, replacement, or refund will not be provided if the Product is used in a hot water circulation loop, in series
with a circulation system, where an on-demand recirculation system is incorporated, or in any other corrosive or
otherwise destructive environment where the Product is not intended to be used as set forth in Eccotemp's Installation
Manual and Use & Care Manual.
5. A repair, replacement, or refund will not be provided if the Product is damaged as a result of improper installation,
including improper ventilation materials, sizing, length, elevation, condensation drainage, or inadequate airflow.
6. A repair, replacement, or refund will not be provided if the Product is damaged as a result of improper use, including
freezing within the unit or surrounding piping, incorrect sizing for the application, scale build up, or incorrect gas and/or
water pressure.
7. This Product shall not be used as a pool or spa heater. Use of the Product as a pool or spa heater shall be considered
misuse and will render this Limited Warranty null and void.
8. A repair, replacement, or refund will not be provided if the Product is damaged by the use of non-potable, untreated
or poorly treated well water, or water with high PH levels or hardness levels in excess of 12 grains per gallon (200 mg/L).
9. A repair, replacement, or refund will not be provided under this Limited Warranty if the original serial number on the
Product has been removed or altered in a way that causes the serial number to not be readily determined.
10. Eccotemp will not pay electricity or fuel costs, or increases in electricity or fuel costs, for any reason whatsoever,
including additional or unusual use of supplemental electrical heat.
11. Eccotemp will not be responsible for any default or delay in performance under this Limited Warranty caused by any
factor or contingency outside of its control.
VII. MISCELLANEOUS
No agent, employee or representative of Eccotemp has any authority to bind Eccotemp to any representation or
warranty concerning the Product not contained in this Limited Warranty. Eccotemp reserves the right and authority to
change, modify or alter this warranty at any given time.
FOR CUSTOMERS WITH A HOME WARRANTY
Often your home warranty will assist in covering some of the fees related to your home appliances, such as your water
heater. Be sure to check with your home warranty company for assistance prior to reaching out to Eccotemp.
PLEASE NOTE: SHLX IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO
CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
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Support: Support.Eccotemp.com
Shop Online: www.Eccotemp.com
Phone: 866-356-1992
Designed in
Summerville, SC
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