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10.2
Maintenance
» Any other servicing than mentioned in this manual should be performed by a qualified
service personnel�
11. Troubleshooting
Problem
The product does not
switch on�
Flame on display panel
does not move�
The product switches
off automatically�
Remote control does
not work�
Dim or poor visible
flame or crystals are
not glowing�
12. Battery Disposal
Do not dispose of used batteries with your household waste� Take them to an
appropriate disposal/collection site�
14
Solution
» Check if the power plug is connected to the socket outlet�
Check if the socket outlet works�
» The product has overheated and the thermal safety device
has activated� Switch off the product and switch back on after
10 minutes�
» Flame motor faulty� Contact a qualified service personnel�
» The product has overheated and the thermal safety device
has activated� Switch off the product and switch back on after
10 minutes�
» Low battery� Change the battery�
» Standing too far from the product or an object is blocking the
path� Move closer or to a clearer path�
» The product has not been switched on� Switch on the
product from the on/off switch (F) or connect to the socket
outlet�
» The products LED lights are burnt out or wiring is loose�
Contact a qualified service personnel�
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