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Troubleshooting
Information codes
The washer may display information codes to help you understand what is occurring with
your washer better.
Code
1C
3C
4C
4C2
58
English
The Water Level sensor is not working properly.
• Turn off the washer, unplug it, wait 30 seconds, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
NOTE
If the washer displays "1C", the washer will automatically drain for
3 minutes. During this time, the Power button is inoperative.
Check the motor for operation.
• Try restarting the cycle.
• If the problem continues, call for service.
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is operating with sufficient water
pressure.
• Make sure that the cold water tap and the hot water tap are
properly connected.
• Clean the mesh filter as it may be clogged.
• Make sure water hoses are not kinked.
NOTE
If the washer displays "4C", the washer will automatically drain for 3
minutes. During this time, the Power button is inoperative.
• Make sure the cold water supply hose is firmly connected to the
cold water tap. If it is connected to the hot water tap, laundry may
be damaged when some cycles are run.
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