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11. Rectification of faults and malfunctions
11.1.
FAULTS TABLE
Fault
Possible cause
Cannot be switched on.
Light-current cable or power sup-
ply unit not plugged in.
No power supply.
Movement to reference
Accessory parts prevent axis
points does not start or is
movement.
interrupted.
No axis movement.
Emergency stop switch was
pressed.
Axis is mechanically stiff.
Motor defective.
Motor cable defective.
Device does not react
Initialisation failed.
when scanning a QR
code.
General non-specific
Software–hardware communica-
fault.
tion error or non-specific software
error.
11.2.
ERROR MESSAGES
Fault
Defective character
Maximum measuring range reached
Enter a valid value
Error when loading the licence text
Connection to the update service failed. Invalid USB memory stick / No connec-
Communication with the update service
failed
Action
Disconnect light-current cable,
power supply unit and low-
voltage plug, and reconnect.
Check voltage.
Remove accessory parts and re-
peat movement to reference
points.
Release emergency stop switch.
Check axis.
Replace motor.
Replace motor cable.
Disconnect the connection to the
scanner.
Select "Settings" "Print & Scan" in
the menu. Select "Reset scanner".
Connect the scanner when
prompted and wait for the acous-
tic signal to sound. Scanner is
ready for use again.
Switch device off and disconnect
from power supply.
Connect device to power supply
and switch on.
If fault has not been rectified, con-
tact Hoffmann Group Customer
Service.
Possible cause
Invalid character input.
The measurement range input lies out-
side the available measurement move-
ment.
The measurement range input lies out-
side the available measurement move-
ment.
Licence texts are missing or defective.
tion to the update server.
Error when connecting to the update
service.
Performed by
Trained person
Trained specialist for
electro-technical work
Trained person
Trained person
Trained specialist for
mechanical work
Hoffmann Group Cus-
tomer Service
Trained person
Trained person
Action
Delete the character and input a valid
character.
Input a measurement range within the
available measurement movement.
Input a measurement range within the
available measurement movement.
Contact Hoffmann Group customer ser-
vice.
Check the update data on the USB
memory stick.
Check the Internet connection.
Check the Internet connection. If neces-
sary perform a manual update via the
USB memory stick.
Contact Hoffmann Group customer ser-
vice.
www.hoffmann-group.com
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