Troubleshooting - Enclave Audio CineHome II 5.1 Manual De Instrucciones

7. TROUBLESHOOTING

We recommend viewing our installation videos located at
www.enclaveaudio.com/setup for step-by-step instructions for your particular setup
configuration.
If you have any trouble setting up your system, please try the following or give us
a call at 1-844-436-2528 and our support team will be happy to talk you through
resolving any issues. Also refer to the FAQs section on our website at www.
enclaveaudio.com.
1. After powering up the Enclave CineHub, the system is failing to produce any audio.
All speakers must be powered on when the Enclave CineHub is started. If they are
not powered on, they will not produce sound. The system shows only the speakers
it can find. Check and make sure all speakers are powered on and the rear LEDs
are illuminated and not flashing. Conduct a noise sequence test using the Enclave
Audio app. This process will cause each speaker to produce a static white noise,
individually confirming the speakers are actively connected to the network.
A message will appear on the Enclave App if the system cannot locate any or all
speakers. To fix, follow these steps:
• Check to make sure all of your speakers are plugged in to a power outlet and have
power.
• Once you have confirmed all speakers have power, check the LED on the rear of the
speaker. A speaker with a solid LED is properly paired.
• A speaker that has a flashing LED has not properly paired and we recommend
performing a manual reset of that speaker using the RESET button located on the
rear of the speaker.
• Press the reset button in using a fine point object and hold pressure until you hear
an audible tone.
• Lastly, after the speaker reset has been completed, perform a wireless reset of the
system using the Enclave Audio app, and your speaker should join the network.
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