FREQUENTLY ASKED QUESTIONS
PLEASE READ THE FOLLOWING FREQUENTLY ASKED QUESTIONS BEFORE CONTACTING US
Q: I ordered extra carbon filters but they are not in the box
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Q: The collec on jug is not in the box
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Q: The machine will not turn off when pressing the 'ON' bu on
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Q: The machine started as soon as connected to the mains without pressing 'ON'
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Q: How can I clean inside the collec on jug?
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Q: There is a strong smell coming from inside the boiling chamber a er dis lling
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Q: The water has a flat / different taste than expected
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Q: Can I upgrade my warranty
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Q: I'd like to refer a friend and receive my £20 cash reward, what do I do
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