FAQ
FAQ
1. Does the enclosure need any drivers in USB mode?
The embedded drivers of Windows 2000/XP/VISTA/7 control the enclosure in USB mode via mass
storage device driver strategy and there are no additional drivers required.
2. Does the enclosure need any drivers in eSATA mode?
The motherboard's SATA drivers control the enclosure in eSATA mode and there are no additional
drivers required.
3. When do I need to format the HDD?
The HDD needs to be formatted only if it is brand new or you want it to use with different file
format.
4. Is there a HDD imitation?
All capacity of SATA I and SATA II hard drives up to 9.5mm high are supported.
5. Do I need to restart the system if connecting the enclosure via USB?
No, via the USB connection the enclosure is Hot Swappable and can be connected/disconnected at
any time.
6. Do I need to restart the system when connecting the enclosure via eSATA?
Most motherboards don't support the Hot Swap on eSATA/SATA connection but some do. Please
refer to your motherboard manual.
7. My system doesn't have an eSATA port, can I still use the enclosure?
You can use the enclosure in USB mode or equip you PC system with a SATA to eSATA adapter/
SATA to eSATA cable and your Notebook with an eSATA expansion card.
8. Do I need to use USB-to-DC cable in USB mode?
Most likely yes, but it depends on your HDD power requirments and amount of current available
from your PC / MAC USB.
9. Do I need to use USB-to-DC cable in eSATA mode?
Yes, it is required to power up the enclosure as the eSATA cable only carries data. Some HDD may
only require single USB port to be used but using both is recommended.
10. Can I power the enclosure from the adapter instead of USB ports?
Yes, the compatible product (5V, 2A) from our range is AK-PAHUB.
11. Will my HDD overheat if left on for a long period of time?
No, to prevent the hard drives from overheating the body of the enclosure is made of thick
aluminium, which enhances heat dissipation. Avoid keeping the enclosure near a radiator or on
direct sunlight.
12. I've connected the enclosure but it doesn't appear in the explorer.
If you use eSATA connection, try restarting the system.
If you use USB connection, make sure that both USB connectors are connected to the motherboard.
If you connect the enclosure via a USB hub make sure it has additional power from an adapter.
If you have any more questions please contact as at: technical@akasa.com.tw