11. TROUBLESHOOTING
Problems
The coffee has little or unpleasant
taste;
There is little or no creamy top; The
cream is too bright or fine;
Coffee flows to rapidly;
• Water flows instead of coffee;
The coffee flows over the sides of the
filter holder;
Water drops from the steam nozzle;
• There are coffee grounds in the cup.
• The coffee tastes burned;
The cups are not filled equally;
One cup fills faster than the other;
Possible Causes
The ground coffee may be stale or too
acid;
'lóur tap water may be of bad quality
or contain chloride;
Coffee may be stale;
Very coarse grind;
'lbur coffee dose has less than 7 gram ; • lncrease the amount of coffee;
Little pressure tamping the coffee;
Creammaker fil ter is not well
The pod is not correctly placed;
The filter is not adequate for pods or
not able to use pods;
Too much coffee in the filter, more
than 7 grams;
'lbu tamoed the coffee too hard;
Pod incorrectly placed;
The filter-holder is not correctly
placed in the machine;
There are coffee remaining in the
brew-head;
Creammaker filter or filter-holder
are obstructed;
Steam control is ooened;
Steam control is worn;
)bu are using a very fine grind;
There are coffee remaining in the
fil ter-holder;
Creammaker filter is damaged / holes
are very large;
'lóu are using a very fine grind;
There is too much coffee in the filter,
more than 7 grams;
)bu tamped the coffee too hard;
The temperature of the water may be
too high;
The ground coffee has not been evenly
spread in the filter;
Filter-holder is not clean or is
obstructed;
Too much coffee in the filter, more
than 7 grams;
Solution
Try another brand;
Always use freshly-ground coffee and
keep it in the fridge;
Use filtered water or bottled water;
Always use freshly-ground coffee and
keep it in the fridge;
Try a finer grind for espresso;
• Adjust the grinder level to a finer grind
(between level 2 and 3);
Use the measuring spoon (1 spoon for
each cup);
T amp the coffee a bit more;
Clean and tighten the screw of the
filter;
Replace the filter;
Center the pod in the filter;
Use the Creammaker filter for one dose
(for pods or 1 cup ground coffee);
Reduce the amount of coffee;
Use the measuring spoon (1 spoon for
each cup);
Gentlv tamo the coffee;
Center the pod in the filter;
Tighten the filter-holder;
Clean the brew-head;
Clean and unscrew the screw in the
Creammaker filter;
Replace the filter •;
Clean the filter-holder;
Reolace the filter-holder •;
Close steam control;
Replace steam control •;
Try another coffee brand for espresso;
Adjust the grinder level to a coarser
grind (between level 2 and 3);
Clean the filter-holder with tap water;
Clean and tighten the screw of the
filter;
Replace the filter •;
Try another coffee brand for espresso;
Adjust the grinder level to a coarser
Qrind íbetween level 2 and 3);
Use a smaller amount of coffee;
Use the measuring spoon (1 spoon for
each cup);
Gently tamp the coffee;
Proceed as if you were about to prepare
a coffee using no coffee;
Verify / replace the thermostat ';
Gently tamp the coffee;
Verify / clean filter-holder;
Replace the filter-holder •;
Reduce the amount of coffee;
Use the measuring spoon (1 spoon for
each cup);