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Troubleshooting
Q1:
I inserted the Utility & Driver CD-ROM into my computer's CD-ROM Drive and
the installation menu does not appear automatically. What should I do?
A1:
If the window does not appear automatically, click Start, click Run, and type
D:\autorun where "D" in "D:\autorun.exe" is the letter assigned to your CD-ROM
Drive, and then press the ENTER key on your keyboard.
Q2:
I completed all the steps in the quick installation guide, but my Wireless PC
Adapter is not connecting to my access point. What should I do?
A2:
First, verify that the Network Name (SSID) matches your wireless router or
access point's Network Name (SSID). Second, please check with your network
administrator for security key in order to access a secured wireless access point or
router. Please refer to the User's Guide for more information regarding wireless
network security. Third, check your TCP/IP properties to ensure that Obtain an IP
address automatically is selected. Fourth, double-click the Wireless Configuration
Utility icon, click Site Survey and then click Refresh. Check to see if there are any
available wireless networks listed.
Q3:
Windows is unable to recognize my hardware. What should I do?
A3:
Make sure your computer meets the minimum requirements as specified in
Section 1 of this quick installation guide. Also, you must install the wireless
configuration utility BEFORE you physically install your network card. Lastly, move
the Wireless Adapter to a different PCI/PC Card Slot.
Q4:
I cannot open the wireless configuration utility. What should I do?
A4:
Access your device manager to make sure the adapter is installed properly. If
you see a networking device with a yellow question mark or exclamation point, you
will need to reinstall the device and/or the drivers. To access your device manager,
right-click My Computer, click Properties, click the Hardware tab, and then click
Device Manager.
If you still encounter problems or have any questions regarding the TEW-641PC/
TEW-643PI, please refer to the User's Guide included on the Utility & Driver CD-ROM or
contact TRENDnet's Technical Support Department.
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