Axis T8415 Guia De Instalacion página 19

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Troubleshooting
Cannot find SSID.
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Check that the WLAN indicator is lit.
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Select a different channel.
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Make sure the handheld device supports 5GHz mode, if not switch to
2.4GHz mode on AXIS T8415.
No camera in the app camera list
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Check that the WLAN indicator is lit.
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The start-up time for cameras varies for different products. It may take a few
minutes before the camera is visible. Press Refresh to update the Camera
list page.
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Make sure Bonjour is activated on the Axis product.
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Make sure the camera do not have an IP-address in the range 10.252.252.X
Cannot login to AXIS T8415 web interface when using network cable and a PC.
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Make sure the network cable is connected to the correct port (NET).
No camera in Camera List (web interface), when using laptop for installation.
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Make sure the network cables are connected to correct ports:
CAM: Connect to camera
NET: Connect to laptop
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Make sure the camera and AXIS T8415 are on the same IP-address range.
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Make sure that AXIS T8415 is used as default gateway.
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Make sure the camera do not have an IP-address in the range 10.252.252.X
Low fps in the image when using the app.
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Check the WLAN indicator on the handheld device for signal strength.
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Make sure the wireless network is set to 5GHz
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Select a different channel.
Below list is applicable when trying to discover a non-Axis camera with Onvif support.
The camera is set to dynamic IP-address but there is no DHCP server on the network.
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Activate the onboard DHCP server on AXIS T8415.
The camera is set to dynamic IP-address and there is a DHCP server on the network.
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Configure AXIS T8415 for dynamic IP address.
The camera have a fixed IP-address.
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Configure AXIS T8415 to have an IP-address on the same range as the camera.
AXIS T8415 Wireless Installation Tool
19

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