Troubleshooting - Encore electronics ENKVM-PS2 Guía De Usuario

Troubleshooting

Symptom
Keyboard Not Responding
Pressing Hot Keys Gets No
Response*
Mouse Not Detected, or
Does Not Respond
Correctly*
Video Problems
* Some Notebooks, notably the IBM Thinkpad and Toshiba Tecra, have trouble when their
mouse and keyboard ports are used simultaneously. To avoid this, only connect the mouse
port or the keyboard port. If you connect the mouse port, you will need to use the notebook's
keyboard when the notebook becomes the active computer.
Possible Cause
Keyboard needs to be reset.
Switch needs to be reset.
Hotkey sequence input
incorrectly.
Mouse needs to be reset.
Resolution and/or
Bandwidth set too high.
4
Action
Unplug the keyboard from
the Console
Keyboard Port, then plug it
back in.
Turn off the computers.
Unplug the KVM cables.
Wait five seconds; then plug
the cables back in and turn
the computers on.
Resend the Hotkey
command – press and
release each key in the
sequence individually.
Unplug the mouse from the
Console
Mouse Port, then plug it back
in.
Select a lower resolution
and/or bandwidth.