Problem
Possible Cause
Troubleshooting Section Con't.
• Poor cut
• Chain tension set
quality.
incorrectly.
• Chain needs
replacement.
• Unit runs but
• Chain installed
does not cut.
backwards.
Service Information
All Black & Decker Service Centers are staffed with trained personnel
to provide customers with efficient and reliable power tool service.
Whether you need technical advice, repair, or genuine factory
replacement parts, contact the Black & Decker location nearest you.
To find your local service location, refer to the yellow page directory
under "Tools—Electric" or call: 1-800-544-6986 or visit
www.blackanddecker.com.
Full Two-Year Home Use Warranty
Black & Decker (U.S.) Inc. warrants this product for two years against
any defects in material or workmanship. The defective product will be
replaced or repaired at no charge in either of two ways.
The first, which will result in exchanges only, is to return the product
to the retailer from whom it was purchased (provided that the store is
a participating retailer). Returns should be made within the time
period of the retailerʼs policy for exchanges (usually 30 to 90 days
after the sale). Proof of purchase may be required. Please check with
the retailer for their specific return policy regarding returns that are
beyond the time set for exchanges.
Possible Solution
• Refer to section on
adjusting chain tension.
Note: Excessive tension
leads to excessive wear
and reduction in life of bar
& chain.
Lubricate after every 10
minutes of use.
Refer to section for
installation of chain.
• Refer to sections for
installing and removing
chain.
The second option is to take or send the product (prepaid) to a Black
& Decker owned or authorized Service Center for repair or
replacement at our option. Proof of purchase may be required.Black
& Decker owned and authorized Service Centers are listed under
"Tools-Electric" in the yellow pages of the phone directory.
This warranty does not apply to accessories. This warranty gives you
specific legal rights and you may have other rights which vary from
state to state or province to province. Should you have any
questions, contact the manager of your nearest Black & Decker
Service Center. This product is not intended for commercial use.
FREE WARNING LABEL REPLACEMENT: If your warning labels
become illegible or are missing, call 1-800-544-6986 for a free
replacement.
LATIN AMERICA: This warranty does not apply to products sold in
Latin America. For products sold in Latin America, check country
specific warranty information contained in the packaging, call the local
company or see the website for warranty information.
Imported by
Black & Decker (U.S.) Inc.,
701 E. Joppa Rd.
Towson, MD
21286 U.S.A.
14
See ʻTools-Electricʼ
– Yellow Pages –
for Service & Sales