Human Touch Perfect Chair PC-600 Manual De Uso Y Manitenimiento página 16

having trouble?
Should your Perfect Chair exhibit any abnormal recline behavior, please do the following to fully reset the chair;
this simple reset sequence will resolve many issues:
1. Unplug the chair from the power source.
2. Wait 30 seconds.
3. Plug the chair back into the power source.
If your chair has no power:
1. Check the power cord - Make sure the power cord is not damaged.
2. Check the wall outlet - Plug a known working device into the outlet to ensure the outlet is working.
Having trouble with your Jade Heat or
adjustable lumbar system?
My control panel is not working at all (no LEDs light), but the chair backrest reclines/inclines and the footrest
raises/lowers:
1. Make sure the transformer is plugged securely into the power hub on the underside of the chair.
2. Detach the top of the body pad and fold it forward, open the black connector box cover, confirm there are
no damaged wires, and then unplug/replug the red cable connector.
My Jade Heat system is working but my adjustable lumbar system is not working:
1. Make sure the battery compartment ON/OFF switch is set to ON.
2. Detach the top of the body pad and fold it forward, open the black connector box cover, confirm there are
no damaged wires, and then unplug/replug the black cable connector.
3. Replace the batteries.
My Jade Heat system has no heat (but the LEDs light on the control panel and the adjustable
lumbar system is working):
1. Detach the top of the body pad and fold it forward, open the black connector box cover, confirm
there are no damaged wires, and then unplug/replug the yellow cable connector.
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Questions about the pads?
Before calling customer service, consider the following:
• Small scratches, slight color changes, and minor stretching are a normal part of leather wear over time.
• Perfect Chair pads are "soft cushion" upholstery, therefore some wrinkles are an intended part of their
appearance.
• As with any soft upholstery, sitting habits may cause sharp folds to occur over time. These can generally be
smoothed out if caught early, or remove and reinstall the pad for maximum improvement.
• It is normal for upholstery foam, whether standard foam or memory foam, to settle and compress to
some degree over time, somewhat altering its appearance.
• If the pads are crooked, sagging, making noise, or uncomfortable, remove and reinstall the pad set
carefully following the instructions in this manual.
If the issue remains, please do the following before contacting our customer experience team (this will help
us help you much more quickly):
1. Locate the serial number on label on the back of your chair and write it down.
2. Locate your proof of purchase, as we will need it to process any warranty claim.
3. Now you're ready to contact us!
Contact our Customer Experience team at 800-355-2762,
Monday – Thursday 7 AM to 4:30 PM PST, Friday 7 AM to 3:30 PM
or csadmin@humantouch.com
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