Troubleshooting; Replacement Parts - HearthSense MO18HVL Manual De Instrucciones

Problem
Log set produces a click-
ing/ticking noise just after
burner is lit or shut off.
Log set produces un-
wanted odors.
Gas odor even when
control knob is in OFF
position.
Gas odor during com-
bustion.
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
Contact authorized dealers of this product.
If they can't supply original replacement
parts, call Customer Service toll free at
1-866-573-0674 for referral information.
When calling Customer Service or your
dealer, have ready:
• Your name
• Your address
Contact authorized dealers of this product.
If they can't supply original replacement
part(s) call Customer Service toll free at
1-866-573-0674 for referral information.
18

TROUBLESHOOTING

Possible Cause
1. Metal expanding while heat-
ing or contracting while cool-
ing.
1. Log Set burning vapors
from paint, hair spray, glues,
cleaners, chemicals, new
carpet, etc. (See IMPOR-
TANT statement page 17).
2. Gas leak. See Warning
statement page 13.
1. Gas leak. See Warning
statement page 13.
2. Control valve defective
1. Gas leak. See Warning
statement at top of page 13.

REPLACEMENT PARTS

PARTS UNDER WARRANTY
WARRANTY
HearthSense
Corrective Action
1. This is common with most
log sets. If noise is exces-
sive, contact qualified ser-
vice person.
1. Open flue to maximum. Stop
using odor causing products
while log set is running.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 9).
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 9).
2. Replace control valve.
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 9).
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane or Natural Gas)
• Purchase date
Usually, we will ask you to return the defective
part to the factory
PARTS NOT UNDER
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
200549-06B