Troubleshooting
Please refer to the following list of problems and solutions if you run into any issues while
using your mobile phone. Please contact the distributor or service provider if the issue
still persists.
Problem
The network operator doesn't
provide this service or your plan
Can't access
doesn't include this service.
Internet normally
when using browser
The settings are not correct.
SIM card is damaged.
SIM card error
The SIM card isn't
The metal surface of the SIM
card is dirty.
The mobile phone is being used
in an area with a weak signal,
Poor reception
for example, near tall buildings
or in a basement, the radio
waves can't reach these areas
Cause
Solution
Please contact your
network operator for
information on how to
apply and use this
service.
Please refer to the
specific browser's
instructions.
Please contact your
network operator.
Check the SIM card.
Clean it with clean.
cloth
Please make or answer
calls in areas where
there is a stronger
signal.
iSWAG Fire
20