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Troubleshooting
Q1:
Windows is unable to recognize my hardware. What should I do?
A1:
First, make sure your computer meets the minimum requirements as specified
in Section 1 of this quick installation guide. Second, you must install the Bluetooth utility
BEFORE you physically install your Bluetooth Adapter. Third, plug the adapter into a
different USB slot.
Q2:
The Bluetooth software is unable to detect my Bluetooth-enabled device. What should I
do?
A2:
First, disable any software firewall programs such as ZoneAlarm or Norton Internet
Security. If your have Windows XP installed on your computer, make sure to disable the
built-in XP firewall. Second, make sure Bluetooth device is powered on.
Q3:
I cannot pair my Bluetooth device to the TBW-104UB USB Adapter. What should I do?
A3:
First, make sure that Bluetooth device is powered on. Second, make sure that your
Bluetooth device is in pairing mode. Third, make sure to put in the same Passkey on both
devices.
Q4:
I am not receiving 3Mbps data rate through the adapter. What should I do?
A4:
In order to get the full data rate, your Bluetooth device must support Bluetooth v2.0 with
Enhanced Data Rate (EDR)
If you still encounter problems or have any questions regarding the TBW-104UB, please refer to
the User's Guide included on the Utility & Driver CD-ROM or contact TRENDnet's Technical
Support Department.
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