Frequently Asked Questions - THOMSON GPS 420 Manual

Frequently asked questions

EN
FREQUENTLY ASKED QUESTIONS
I can't find an address.
Please make sure you have correctly spelled your entry. If you do not know how an
address is spelled correctly, simply enter the parts of the address, you know for sure (e.g.
"Lond","Leic" for Leicester Square in London).Then browse in the result list and look for
the address. Also make sure that the city in which you are looking for an address is correct.
Sometimes the official postal address differs from the address you are looking for. In that
case, search for an address nearby that you know of and browse on the map.
If you find the address on the map but you can not find it while searching for it, please let
us know via xxx.
There is a failure in the map / POIs are missing.
If you detect an error in the map data (e.g. a street is missing completely), we would like to
inform our map data provider. Please let us know via xxx.
I have problems to get a GPS fix.
If you have problems getting a satellite fix with the GPS (you can see how many satellites
are being received on the main menu at the bottom left) please make sure, that you are
outside and the GPS antenna has a good visibility to the open sky. Some models also
do support an additional external active antenna. Please also consult with the hardware
manual of your device to get further information of how to obtain a GPS fix.
Where can I get technical support?
Please contact the manufacturer or your retail store.
Where can I get software updates?
Please contact the manufacturer or your retail store for information about software
updates.
Where can I get additional maps and guides?
www.thomsonlink.com
Please visit the download shop at (Digital Store / GPS).
32
Edition 2006