9 - TROUBLESHOOTING
9.1 – Dermapen 4™ Troubleshooting
Problem
Once powered on, the Dermapen 4™:
• Displays an orange Status LED
• Displays a pulsing Cartridge
symbol
• Emits a double tone
Once powered on, the Dermapen 4™:
• Displays an orange Status LED
• Displays a fl ashing Cartridge
symbol
• Emits a double tone
Once powered on, the Dermapen 4™:
• Displays a solid Sync Symbol
• Displays days or hours on the
Depth Indication Digits
• Emits an audible tone
Once powered on, the Dermapen 4™:
• Displays an orange Status LED
• Displays a pulsing Sync Symbol
• Displays 'SYN' on the Depth
Indication Digits
• Emits a double tone
Once powered on, the Dermapen 4™:
• Displays an orange Status LED
• Displays a fl ashing Sync Symbol
• Emits a double tone
During operation, the Dermapen 4™:
• Displays an orange Status LED
• Displays a Battery Symbol
• Emits 2 audible tones every 10
seconds
During operation, the Dermapen 4™:
• Displays a red Status LED
• Displays a fl ashing Battery
Symbol
• Emits 3 audible tones
• Powers o after 10 seconds
All manuals and user guides at all-guides.com
Cause
No Needle Cartridge
detected
Needle Cartridge
Error, due to invalid
Cartridge
Sync Warning
Too long since last
sync
Dermapen 4™
Confi guration Error
Low Battery
Critical Battery –
Dermapen 4™ has
insu cient battery
charge to continue
operation.
21
Solution
Remove and refi t Needle
Cartridge to ensure it is
installed correctly.
If problem persists, replace
Needle Cartridge with a
new one.
Replace Needle Cartridge
with a new one.
Sync the Dermapen 4™
via Bluetooth at earliest
opportunity.
Sync the Dermapen 4™
via Bluetooth to continue
operation.
Sync the Dermapen 4™ via
Bluetooth.
Replace or recharge the
battery at the earliest
opportunity. To continue
immediate operation, switch
to the Power Adaptor.
Charge the battery
before recommencing
use or switch to the Power
Adaptor.