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Warranty
This warranty is our promise and commitment that our products have been manufactured using the finest materials and have been thoroughly
inspected prior to being shipped from our facilities.
Floor clocks are warranted to the original consumer or recipient to be free from manufacturing defects in materials and workmanship under
normal use, conditions and service from the date of purchase for a period of 2 Years.
This warranty does not include: damage to product or components resulting from abuse, accident, alteration, or climatic/environmental con-
ditions; damage resulting from normal wear and tear, misuse, or unauthorized repair; natural variations in wood grain or changes in surface
finishes due to aging or exposure to light. The company's obligation under this warranty shall be limited to repairing the product or component,
or at its option, replacing it with a new product or component.
A copy of the sales receipt or other comparable proof of original purchase is required to obtain warranty service. Some states do not allow the
exclusion or limitation of incidental or consequential damages or the limitation on how long an implied warranty lasts so the above limitations or
exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Freight Damage
By accepting our product for shipment, the carrier acknowledges that the product is in First Class condition. By signing (or someone else signing
on your behalf) to accept the shipment, you acknowledge that the product has been received in the same First Class condition as shipped. If the
carton is crushed or otherwise damaged, instruct the driver to note the damage on the freight bill and file a claim immediately with the carrier.
For your protection, we suggest that you inspect all merchandise at the time of delivery, before signing the Bill-of-Lading. When you or your
representative signs without noting any damage, shortages or exceptions, you accept and own the merchandise, as delivered.
Concealed Freight Damage
Report any damage directly to the carrier immediately. Some carriers require damage to be reported within as little as 2-3 days of the
delivery. Should damage be discovered after delivery, you (the consignee) are responsible for filing a written Concealed Damage Claim with the
carrier, requesting the carrier to make an inspection and create a damage report. Filing this claim is your responsibility, however, we will help
you with the process and act as your advocate in reaching a satisfactory resolution with the carrier.
THE COMPANY DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY
OR ANY IMPLIED WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT ONLY FOR THE DURATION OF THE EXPRESS
WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING MERCHANTABILITY
OR FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.
In the unlikely event that your product appears to be malfunctioning or requires repair within the warranty period, please contact your retailer or
the company who provided the item if it was an award. They will be your first resource for information regarding your warranty and service options.
If your floor clock is more than two years old from the date of purchase or receipt as an award, your product is no longer under the manufactur-
er's warranty. Support for products that are no longer under warranty is available through the "Help Center" at www.ridgewayclocks.com.
We recommend that you carefully read and follow all instructions provided with your Ridgeway product before pursuing service. These instruc-
tions will provide detailed information to answer most questions.
To find additional information regarding your product, to order parts or to find a service center, please go to the "Help Center" located at www.
ridgewayclocks.com. The "Help Center" also has links to product manuals, instructions, videos and frequently asked questions.
Before contacting your retailer, award provider or a service center, please have the following information available. The model number and
serial number can be found on the Product Information Label which is normally on the back or bottom of the product.
Model Number: ______________________ Serial Number:________________________
Date Purchased:________________________ Where Purchased:___________________
If your floor clock was shipped directly to you, it is your responsibility to report freight loss or damage to the carrier and your retailer or award
provider. If the carton indicates signs of "visible damage", instruct the driver to note the damage on the freight bill. If damage is found after
the item has been delivered, notify your retailer or award provider and the carrier immediately. Many carriers require notification within 2 days.
Failure to notify the carrier within their required time frame may waive your rights to a damage claim and you may be liable for the damage.
MINOR ADJUSTMENTS NOT COVERED UNDER WARRANTY
The following minor adjustments are not covered under this warranty. Repair service and/or parts to correct these adjustments are at the
consumer's expense.
1. "Set-Up". Set-Up instructions have been provided with your product.
2. Mechanical Movement Oiling and Cleaning. The movement in your clock is a mechanical mechanism, and therefore, requires periodic
oiling and cleaning depending on climatic and environmental conditions. Under normal conditions a movement requires oiling with high
quality clock oil approximately every two years from the date of purchase. Please contact a qualified clock repair person or
Authorized Service Center for this service.
3. Replacement of Suspension Spring; Pendulum, Timing, and Chime/Strike Hammer Adjustments. Instructions for these adjustments have
been provided in this publication.
LIMITED WARRANTY
SERVICE INFORMATION
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