Troubleshooting
My power bank doesn't charge.
• Make sure that the micro USB cable is
connected to the INPUT port on your
power bank. See
bank
• If you are using an AC power outlet,
make sure that the outlet works.
• If you are using a computer USB port,
make sure that the computer is turned
on and the USB port works.
• Your power bank may be damaged.
Replace your power bank.
My power bank doesn't charge a device
• Make sure that you have connected the
charging cable from your power bank's
5V
port on your device. See
device
• Make sure that your power bank is
charged. When your bank is charged,
the LED indicator lights red.
If the blue indicator is blinking, your
power bank's charge level is low and
you need to charge it.
on page 5.
1.0A output port to the correct
on page 6.
Charging your power
Charging your
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