1More E1017 Guia Del Usuario página 27

FAQ
1. Some in-line remote control functions do not work with my device.
A. The headphones are compatible with iOS and Android systems, and only
support audio jacks that follow the CTIA standard.
B. Please visit the product support section under www.1more.com for more
information on compatibility.
C. Please note that some functions may be different, based on the original
software loaded on your device. If this is the case, see your device's
instruction manual for details.
2. The in-ear headphone tips easily fall out of my ears.
The tips are probably the wrong size for your ear canals. We've provided
additional tips in different sizes along with the headphones. Try different
sizes until you find the best fitting tips. The goal is to achieve a
snug-fitting seal.
3. I hear abnormal noises, such as static.
A. For the best audio performance, use high fidelity lossless music files ( >
20 MB per song ). Lossless music formats include APE and FLAC.
B. Your device may not have proper shielding, which causes interference
and creates abnormal sounds. Try using another device that has proper
shielding.
C. The headphones are Hi-Res grade which can clearly reproduce sound
sources as well as Rub & Buzz and abnormal noise from the player.
4. While using third party music/video player apps, some in-line remote
control functions do not match those in the manual.
Your operating system and the third party music/video player apps may
have different settings for the in-line remote control functions. We
recommend that you use the music/video player apps that your device
has originally provided.
Note: For more detailed product FAQs, please visit the product support
section under www.1more.com.