(i) Carefully review and follow the tutorials at www.fairphone.com/tutorials-fp4. They serve as
formative documents meant to guide you through the process of opening up your device.
Dangerous activities
Your Fairphone is not intended to be used for activities where the failure of the device could
lead to death, personal injury or severe environmental damage.
Choking hazard
Some Fairphone accessories may present a choking hazard to small children. Keep these
accessories away from small children.
Warranty
This product is covered by the Fairphone Warranty. The Fairphone Warranty is a manufacturer
warranty covering any manufacturing defects, including improper or inferior workmanship
to materials, and design during the designated warranty period of 24 months for the mobile
phone. This warranty does not include malfunctions or defects as a result of improper handling
or normal wear and tear. For the full warranty and applicable warranty exclusions, please visit:
www.fairphone.com/legal.
The Fairphone Warranty does not replace, restrict, limit or otherwise affect your rights under
consumer law. For more information regarding your local consumer laws, please contact your
local consumer organization.
If you notice any defects or malfunctions in your product, please inform the Fairphone
customer support team immediately. Failing to do so in a timely manner, may have an
infl uence in how diligently the issue can be handled. Please contact us at: www.fairphone.
com/support.
In addition to this manufacturing warranty, Fairphone offers a commercial warranty for
Fairphone 4 5G customers who register via www.fairphone.com/warranty.
Applicable Law
This warranty statement is subject to the laws of the Netherlands. All disputes arising in
connection with the warranty shall be brought before a competent Dutch court. Nothing in
this section affects your rights as a consumer to rely on mandatory provisions of local law.
Legal Information
The essential Fairphone legal information about the use of you is available on the settings
menu of your phone. To check this information:
Tap Settings
Scroll down and tap "About phone"
Tap Legal Information
For further legal information access: www.fairphone.com/en/legal.
Privacy Policy
Your privacy is important to Fairphone. Our privacy Policy describes how we gather, use and
protect your personal information. Read more at www.fairphone.com/en/legal.
Legal Policies
Please be sure to read the extended Warranty, Terms and Conditions and the End User License
Agreement at www.fairphone.com/en/legal.
Software
Fairphone provides mobile phones using the Android™operating system with Google Mobile
Services (GMS). For this operating system, Fairphone will provide software updates and fi xes.
Please note, Fairphone only provides support and fi xes for unmodifi ed, offi cially released
software. If bugs or errors are identifi ed, please contact Fairphone or refer to our known
issues list to see the current development status: www.fairphone.com/support. Software is
an essential aspect of the mobile phone and Fairphone will do all it can to provide you with
timely software updates and fi xes whenever possible and necessary. For third-party software,
Fairphone depends on external parties to make updates available in a timely manner.
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You may not resell, sublicense, rent, lease, transfer, disclose or lend this software to any third
party. You may not modify, alter, reverse engineer or decompile this software.
Additional Information
Returns
If you change your mind and want to return a product purchased through the Fairphone online
store, you are entitled to do so within 14 calendar days from the delivery date without giving
any reason and without penalty. To initiate a return and receive the return address, please
contact the Fairphone customer support team. If you request a return via Customer Support,
ensure the device is sent back within 14 calendar days from the date of your request. Be sure
to return your product in the same condition as it was purchased, as you will be liable for the
diminished value of the product(s). Please do not send your phone before receiving further
instructions from our support agents. Shipping addresses will differ depending on your market.
If you purchased a product through one of our sales partners, please contact them directly
regarding their return policy.
Support
For additional information about confi guring, using, updating and repairing your Fairphone,
plus frequently asked questions, tutorials and our community forum, visit www.fairphone.com/
support.
Statement of compliance
Fairphone is compliant with the following European Union and UK legislation:
REACH (EC No 1907/2006) and its amendments: The Regulation on the registration, evaluation,
authorization and restriction on the use of chemicals. The respective UK legislation as a result
of Brexit is the REACH etc. (Amendment etc.) (EU Exit) Regulations 2020.
WEEE Directive (2012/19/EU): The Directive aims to reduce the impact of electronic
waste and optimize its disposal, collection, reuse, recycling and recovery with strict
environmental and health standards. Fairphone has registered with the respective
authorities and enrolled in take-back schemes. The respective UK legislation as a
result of Brexit is the Waste Electrical and Electronic Equipment Regulations 2013.
EU Directive on batteries and accumulators, waste batteries and accumulators (2006/66/EC)
and its amendments: The Directive prohibits the use of hazardous substances such as mercury
and cadmium in batteries. It also lays down rules for collection and recycling of batteries. The
respective UK legislation as a result of Brexit is the Batteries and Accumulators (Placing on the
Market) Regulations 2008.
In addition, the CE marking and the UKCA marking on the Fairphone
indicates that Fairphone is compliant with the following EU and UK
Legislation:
RoHS Directive (2011/65/EU) and its amendments and the respective UK legislation, the
Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment
Regulations 2012.
RED Directive (2014/53/EU) and the respective UK legislation, the Radio Equipment
Regulations 2017.
Specifi c Absorption Rate (SAR): Your Fairphone is designed not to exceed the
exposure limits to radiofrequency emissions recommended by international
guidelines. Your Fairphone meets applicable SAR limits of 2.0W/kg (head, body),
4.0W/kg (limb).
The specifi c SAR values for your Fairphone are: 0.494 W/Kg (head), and
0.993 W/Kg (body) and 2.916 W/Kg (limb). The Fairphone SAR was measured in a certifi ed
laboratory and is available at www.fairphone.com/en/legal/regulatory-update-sar.
Body-worn SAR testing has been carried out at a separation distance of 0.5cm. To meet
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