Troubleshooting Guide - Member's Mark SF127B-33AI Manual Del Usuario

PROBLEM
1. The display unit on the control panel shows error code
"EE".
2. Using the fireplace with the heater ON causes a trip in
my power circuit.
3. The unit does not turn on.
4. There is a visible flame effect, but heater does not
continue to blow warm air after repeatedly turning on
the heater. The heater continues to automatically
shut itself off after a few minutes.
5. Heater does not work, but Power and Heater switches
are in the "ON" position and thermostat is set on
"ON".
6. The display unit on the control panel shows "88" and
the function indicator is quick flashing, indicating it is
in alarm mode.
7. Remote control is not working.
8. Pressing the heater button causes the logs to flash,
and the heater blower will not turn on and produce
heat.
10
TROUBLE SHOOTING GUIDE
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SOLUTION
1a. Your thermistor sensor is loose or cut off.
1b. DO NOT return to store.
1c. Please email us or call our Toll Free # for a replacement.
2a. Unplug other appliances from the same circuit and same
outlet as the fireplace. Do not overload the circuit.
2b. Connect the fireplace to a properly grounded outlets with
thicker cord.
2c. Replace with a qualified fuse-box with a heavy load.
3a. Check that unit is fully plugged into a standard 120V outlet.
3b. Press power button on the control panel.
4a. The heater has reached its high temperature setting for
automatically shutting off at 131 degrees Fahrenheit.
4b. Note that the heater thermostat default temperature setting
is 72 degrees Fahrenheit. Confirm that your heater
temperature setting exceeds your ambient room
temperature. If your room temperature is above 72 degrees,
your heater will shut itself off, unless you adjust your
thermostat to a higher temperature setting.
4c. Turn on/off the heater button several times to make sure it
is in the "ON" position.
5a. Turn off fireplace and unplug the unit from the wall outlet
for 5 minutes. After 5 minutes plug the unit back into wall
outlet and operate as normal. Make sure that no objects are
blocking the air vents on the top and on the front of your
fireplace. Note that if your ambient room temperature is
very hot, the heater will automatically shut off as a safety
protocol.
6a. Unplug the unit from the wall outlet for 5 minutes. After 5
minutes plug the unit back into wall outlet and operate as
normal. Make sure that no objects are blocking the air vents on
the top and on the front of your fireplace. Note that if your
ambient room temperature is very hot, the heater will
automatically shut off as a safety protocol.
7a. Change the remote batteries.
7b. Operate remote transmitter at a slow measured pace. Press
the remote control buttons with an even motion and gentle
pressure. Repeatedly pressing buttons in rapid succession
may cause the transmitter to malfunction.
7c. Stand closer to your fireplace.
7d. Remove objects that may block your remote control's ability
to communicate with your fireplace.
8a. Fireplace is in child lock model. To deactivate child lock
mode, press and hold the Flame Speed button for 5
seconds.