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Troubleshooting
Problem
Motor does not run
Chipping material is not
being pulled in
Blades cutting
inefficiently
Only a company specialist may be able to correct faults that cannot be rectified with the aid of this table. Please call the
Snow Joe
+ Sun Joe
customer service center at 1-866-SNOWJOE (1-866-766-9563).
®
®
Possible Cause
• Power failure/unit not plugged into a
working receptacle.
• The overload protection has
responded.
• The forward/reverse switch is not
switched on
• The material is jammed in the
feeding funnel.
• The cutting blades are blocked.
• The ejection slot is blocked.
• Counterplate need to be
adjusted or replaced.
Remedy
• Check to make sure unit is plugged into a
working outlet. Make sure extension cord is
not damaged.
• Press the reset button and restart the unit
in reverse mode to remove the jammed
material. Wait one minute before restarting
the unit.
• Press the forward end of the forward/
reverse switch.
• Examine the feeding funnel and remove
any blocked material.
• Push the reverse end of the forward/
reverse switch, and press the On button
• Examine the ejection slot and remove any
blocked material.
• Adjust or replace the counterplate.
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