Troubleshooting - Lorex B241AJ Serie Guia De Inicio Rapido

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Troubleshooting

1. The video doorbell is not turning on.
• Make sure the breaker is turned back on and wait 5 minutes for the doorbell to fully power on.
• Make sure the power source that supplies the video doorbell is 16-24 VAC. Check if the
voltage is printed on your doorbell transformer or use a milimeter to test the voltage.
• Connect the video doorbell using the supplied USB power cable. Make sure the USB cable is
connected to a 5V 2A USB power adapter (not included). If the video doorbell powers on with
the USB cable, then carefully go over the installation setup again.
2. The video doorbell's chime is not working.
• Make sure to select the correct chime box in the app. You can modify these settings at any
time in Device Settings > Doorbell Chime.
• Check to make sure that the chime kit is wired correctly.
• Allow for the video doorbell to power on for 5 minutes before testing the chime.
3. How to reset the video doorbell to factory settings.
• Pull back the reset/microSD card slot cover located on the back of the video doorbell.
• Use the supplied pin and insert it into the tiny hole labelled RESET for 10 seconds. Wait for
an audible sound to confirm that the video doorbell is restarting.
4. How to insert or remove the microSD card from the video doorbell.
• Pull back the reset/microSD card slot cover located on the back of the video doorbell.
• If inserting, slide the microSD card into the slot (with the label side down) until it *clicks* into place.
• If removing, push down gently on the microSD card. It will pop out and can then be removed.
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