bene casa BC-99189 Manual Del Usuario página 8

PROBLEMS, CAUSES & SOLUTIONS
In the unlikely event that your new espresso machine does not operate satisfacto-
rily, please review the following potential problems and try the steps recommended.
Problem Possible Cause
Unable to steam • Water reservoir is empty
• Unit is not turned on
• Frothing wand is clogged
Coffee does • No water in water reservoir
not come out
• Coffee grind is too fine
• Too much coffee in the filter
• Appliance not turned on or
plugged in
• Coffee has been tamped /
compressed too much
Coffee comes out • Coffee is ground too coarse
too quickly
• Not enough coffee in the
filer holder
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Solution
• Fill water reservoir with 2 oz of water or fill
to steam line in carafe and pour into water
reservoir
• Plug in power cord and slowly turn control
knob to steam position
• Remove frothing wand cover and check
if metal frothing wand is clogged with a
needle or paper clip. Then, follow cleaning
instructions on page 11.
• Add water to water reservoir
• Grind coffee less fine
• Fill filter following measuring guide on filter
• Plug in power cord
• Refill filter with espresso ground coffee and
GENTLY tamp
• Use a finer grind of espresso coffee
• Follow How to Brew Espresso instructions
carefully paying close attention to
measurements for coffee
Problem Possible Cause
Milk is not foamy • Not enough water in water
after frothing reservoir to steam
• Milk is not cold
• Using whole milk
Coffee comes out • Filter holder not rotated to
around the edge lock position
of the Filter
• Coffee grounds around edge
Holder
of filter
• Too much coffee in the filter
• All pressure was not released
• Filter removed too fast
Filter Holder • Dishwasher
changed color
Milk sucked in the • Not enough water to froth /
machine through steam in the water reservoir
the frothing wand
Solution
• Follow the "How to Froth" instructions paying
close attention to the water measurements
• Use cold milk to froth
• For best results, use 2% or skim milk
• Rotate filter holder to lock position
• Wipe off excess grounds from rim of
filter
• Put less coffee in the filter
• Follow instructions on how to release
pressure on page 7
• Slowly remove filer holder
• It is still safe to use. We do not
recommend putting it in the dishwasher
• You should hear the steam coming out. If it
is silent, remove the frothing wand from the
milk. Then, follow frothing instructions on
page 8 & 9 .
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