Troubleshooting
This section contains important information on fault identification and
rectification. Follow the instructions to avoid hazards and damage.
Fault causes and remedies
The following table will help you to identify and rectify minor malfunctions. If the
solutions presented below do not resolve the problem, please contact Customer
Service (see section Service).
Fault
The appliance
does not suck.
The suction power
is too weak.
The UV-C lamp
does not light up.
The vibration
7
head
vibrate.
An unpleasant
odour escapes
from the appliance
during suction.
SMS 300 B2
Cause
The appliance is not
switched on.
The plug is not plugged
in.
The mains socket is not
supplying power.
The dust container
full.
The HEPA dust filter
dirty.
The suction opening
is blocked.
The automatic switch-off
device of the UV-C lamp
8
8
has been activated.
The UV-C lamp
appliance is defective.
The vibration function is
does not
not switched on.
Odours often develop
when new appliances
are used for the first time.
The appliance is
defective.
Remedy
Make sure that the appliance
is properly connected to the
power supply and press the
On/Off switch
Insert the power plug into the
socket.
Check the house fuses
3
is
Empty the dust container
4
is
Clean the HEPA dust filter
Turn off the appliance, pull out
9
the plug from the wall socket
and remove the blockage.
Check the safety switches
left and right (see section
Safety switches).
8
Contact Customer Service (see
or
section Service).
Press the vibration button
The smell should disappear
after the appliance has been
used a few times.
Switch off the appliance, pull
out the power plug from the
socket and contact Customer
Service (see section Service).
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3
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