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TROUBLESHOOTING
In the event of technical problems,
please follow the steps below.
You must have an iPhone running
iOS 5.0+, Samsung Galaxy or other
phone running Android 4.3+ for this
device to work correctly. It will not
work with phones running other
operating systems:
•
Charge the Vortex Pro I for 60
minutes
•
Update your phone to the latest
iOS/Android version
•
Remove any 3rd party camera apps
you have installed (you can reinstall
them later)
•
Remove all previously connected
devices from your Bluetooth
list (you can reconnect them later)
•
Ensure that no other cellphone or
tablet is already paired with the selfie
stick or remote shutter (only 1
device can be connected at a time)
•
Restart your phone
•
Turn on your phone's Bluetooth
•
Turn on the Vortex Pro I ensuring the
button LED flashes blue (indicating
pairing mode)
•
Wait until "VORTEX PRO" appears
in your Bluetooth
that it may appear as KEYBOARD
first in your device list - this is ok)
•
IMPORTANT: You must select or click
"VORTEX PRO" to pair your device
•
For Android users, ensure that you
have properly configured the volume
key to operate the camera shutter
(see step 4).
•
IMPORTANT:
camera app (not a 3rd party app)
•
Press button on Vortex Pro I to take a
photo
•
This product is not designed for use
with any 3rd party apps including
Snapchat
If you still experience problems,
please contact our technical support
team at support@igenio.co.uk in the
first instance quoting your original
order number.
All products are covered by our
Lifetime Manufacturer's Warranty.
We kindly request you do not leave
negative reviews without contacting
our technical support team first. We
will do our very best to assist you.
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