Troubleshooting
Failed to Access the
Drive Locally
If you failed to access the Drive locally via
Reolink App, please try the following solutions:
• Check if the Drive is powered on.
• Connect the Drive (LAN port) to your router
with a network cable.
• Swap another Ethernet cable or plug the
Drive into other ports on the router.
If it still doesn't work, please contact
Reolink Support.
Failed to Bind the Camera
to the Drive
If you failed to bind the camera to the Drive,
please try the following solutions:
• Check if the camera model is supported.
• Check if you can access the camera via the
Reolink App on your phone.
• Upgrade the Reolink App on your phone to
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the latest version.
If it still doesn't work, please contact Reolink
Support.
Specifications
Decoding
Video Format: H.264
Synchronous Playback: 1 channel
Storage
Micro SD Card Slot: Up to 128GB.
SATA: 1 SATA interface for a HDD (Max. 3TB)
General
Power Supply: DC 12V/2A
Power Consumption: <3W (without HDD)
Operating Temperature:
-10°C ~ +55°C (14F~131°F), 10%~90%
Size: 215 x 212 x 47.5mm
Weight: 520g (without HDD)
Notification of Compliance
Simplified EU Declaration
of Conformity
Reolink declares that this device is in
compliance with the essential requirements
and other relevant provisions of Directive
2014/30/EU.
Correct Disposal of This Product
This marking indicates that this product
cannot be disposed with other household
wastes throughout the EU. To prevent possible
harm to the environment or human health
from uncontrolled waste disposal and
promote the sustainable reuse of material
resources, please recycle it responsibly. To
return your used device, please visit the
Return and Collection System or contact the
retailer from whom the product was
purchased. They can take this product away
for environmentally safe recycling.
Limited Warranty
This product comes with a 2-year limited
warranty that is valid only if purchased from
Reolink Official Store or a Reolink authorized
reseller. Learn more at Reolink website.
NOTE: We hope that you enjoy the new
purchase. But if you are not satisfied with the
product and plan to return, we strongly
suggest that you format the SD card or take
out the inserted SD card before returning.
Terms and Privacy
Use of the product is subject to your
agreement to the Terms of Service and
Privacy Policy at reolink.com. Keep out of
reach of children.
End User License Agreement
By using the Product Software that is
embedded on the Reolink product, you agree
to the terms of this End User License
Agreement ("EULA") between you and
Reolink.
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