Troubleshooting - DragonTouch Y88X 10 KidzPad Tablet Manual Del Usuario

EN

TROUBLESHOOTING

1. Device doesn't power on.
• Reboot your device after charging it for 30 minutes.
• Shortly press your power button to check if it lights up in case your device is in
sleep mode.
• Press the power button for 20 seconds.
• Start a hard reset by pressing the reset button with a pin if there is reset button
on your actual device.
2. Device doesn't take charge.
• Keep your device into power for 30 minutes if it was completely drained.
• Check and make sure the charger is properly inserted into charging port.
• Try another outlet or compatible charger.
3. Error message during operation.
• Uninstall the application with error message and download to install again.
You can also update certain application with error.
• Delete and clear the system to factory mode with a system reset.
4. Device can't be detected by PC.
• Make sure your device is in 'on' status.
• Try with another USB cable.
• Connect your device to a different port on your PC.
5. Device can't be connected with Wifi.
• Make sure your turn Wifi to "ON" status.
• Unplug Wifi router, wait for 2 minutes and plug to connect again.
• Make sure you input correct password by selecting "show password" when you
input it.
• Check and make sure there is no filtering setting or device connection limit in your
router setting.
• Forget original Wifi connection, reset Wifi router, and connect again.
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