Troubleshooting
No video output on the
monitor/TV
If there's no video output on the monitor from
Reolink NVR, please try the following
solutions:
• TV/monitor resolution should be at
least 720p or above.
• Make sure your NVR is powered on.
• Double check the HDMI/VGA connection,
or swap another cable or monitor to test.
If it still doesn't work, please contact Reolink
Support
https://support.reolink.com
Failed to access the PoE NVR locally
If you failed to access the PoE NVR locally via
mobile phone or PC, please try the following
solutions:
• Connect the NVR (LAN port) to your router
with a network cable.
• Swap another Ethernet cable or plug the
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NVR to other ports on the router.
• Go to Menu -> System -> Maintenance and
restore all settings.
If it still doesn't work, please contact Reolink
Support
https://support.reolink.com
Failed to access the
PoE NVR remotely
If you failed to access the PoE NVR remotely
via mobile phone or PC, please try the
following:
• Make sure you can locally access this NVR
system.
• Go to NVR Menu -> Network -> Network >
Advanced and make sure that UID Enable is
selected.
• Please connect your phone or PC under the
same network (LAN) of your NVR and see if
you can visit any website to verify whether
there is Inter net access available.
• Please reboot your NVR and router and try
again.
If it still doesn't work, please contact Reolink
Support
https://support.reolink.com
Specifications
NVR
Decoding Resolution:
12MP/8MP/5MP/4MP/3MP/1080p/720p
Operating Temperature:
-10°C to 45°C (-10°C to 55°C for RLN16-410)
Size: 260 x 41 x 230mm
(330 x 45 x 285mm for RLN16-410)
Weight: 2.0kg (3.0kg for RLN16-410)
Camera
Night Vision: 30 Meters (100ft)
Day/Night Mode: Auto Switchover
Operating Temperature:
-10°C to 55°C (14°F to 131°F)
Operating Humidity: 10%-90%
Weather Resistance: IP66
For more Specifications, visit
https://reolink.com/.
Notification of
Compliance
FCC Compliance Statement
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two conditions: (1) this device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation. For more information, visit:
https://reolink.com/fcc-compliance-notice/.
Simplified EU Declaration
of Conformity
Reolink declares that this device is in
compliance with the essential requirements
and other relevant provisions of Directive
2014/30/EU.
Correct Disposal of this product
This marking indicates that this product
cannot be disposed with other household
wastesthroughout the EU. To prevent possible
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