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Troubleshoot
Event
Message
Micro SD Card (TF Card)
Please Insert Micro SD
Not Inserted
Card (TF Card)
Micro SD Card (TF Card)
Micro SD Card (TF
Reading Component
Card) Access Failed
Malfunction
Micro SD Card (TF Card)
Micro SD Card (TF
Malfunction
Card) Malfunction
Power-on Failed
N/A
System Crash After Power-On
N/A
Screen is Blurry
N/A
Screen is Flickering
N/A
Recorded Video Can't be
N/A
Saved
Recording Light Failed
N/A
No Responses When Pressing
N/A
Keys
System Crash
N/A
Front Camera is Overheating
N/A
Rear Camera is Connected but
No Rear View Showing on
N/A
Screen
System is Taking Longer Than 5
Minutes To Acquire Satellite
N/A
Signal
Front Camera is Connected to
Front Camera Mount, But The
N/A
GPS Icon is Showing GPS
Not Available
*If the issue continues after attempting the solution, please contact our
customer service team.
support@fasalliance.com
Solution
Insert Micro SD card (TF card)
Contact our customer service representative.
Replace micro SD card (TF card)
Ensure the power cable and front camera is firmly
connected to the front camera mount
Use a pin to insert and press the reset button on the
front camera.
Use a pin to insert and press the reset button on the
front camera.
Use a pin to insert and press the reset button on the
front camera.
Contact our customer service representative.
Ensure the original power cable is used. This issue
might be caused by the low voltage from the
power supply.
Use a pin to insert and press the reset button on the
front camera.
Use a pin to insert and press the reset button on the
front camera.
Contact our customer service representative.
Ensure the rear camera cable is properly and
firmly connected.
Make sure the vehicle is in an open area without
obstacles on top of the vehicle.
Make sure the vehicle is in an open area without
obstacles on top of the vehicle.
1 Year Limited Warranty
FAS Alliance Inc. provides a limited warranty to the original purchaser for
the following period from the purchasing date against deficiencies in
material and workmanship under normal use. Should this unit fail to
operate in a satisfactory manner within the warranty period, FAS Alliance
Inc. will, at its discretion, exchange or refund the product.
Main Dashboard Video Cameras (Dash Cam) Unit in Box: 1 Year
All Accessories: 1 Year
Original purchase receipt is required when claiming warranty.
If this dash cam fails to operate in a satisfactory manner, it is best to
contact the store where it was originally purchased. If the store fails to
resolve the issue(s) and if you believe your dash cam meets the criteria for
a warranty exchange or refund, please contact us by email at
support@fasalliance.com
This limited warranty does not cover and is not limited to the following
conditions:
• If the device was not purchased from an authorized FAS Alliance Inc.
retailer
• Device malfunction or damages caused by improper usage
• FAS Alliance Inc. is not liable for any damages (properties, business,
and/or indirect damages), loss or corruption of data for any reason,
and product damage or personal injuries that occur due to accidents
or natural disasters.
• FAS Alliance Inc. Dash Cam records and saves videos of vehicle
accidents. It is not guaranteed to record all accidents.
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