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Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
WARNING
Disconnect electrical supply before performing maintenance to the air purifier. Failure
to do so could result in electrical shock or personal injury.
PROBLEM
Connection problem.
Air purifier will
Filter cover is not placed
not turn on or
properly.
respond to button
controls.
Defective wall outlet.
The power adapter is damaged.
The plastic packaging on the
Fresh air cannot
new filter has not been removed.
be delivered
smoothly from
The air outlet of the air purifier is
the air outlet.
blocked by foreign objects.
Low fan speed.
The air inlet or outlet is blocked
by foreign objects.
Poor air
purification
The room exceeds the applicable
quality.
area of this product.
The composite filter needs to be
replaced.
TROUBLESHOOTING
POSSIBLE CAUSE
Make sure that the power adapter is fully
inserted into the power port on the bottom of
air purifier and is also plugged into the wall
outlet.
Re-install the filter and the filter cover
correctly.
Check with a good appliance or lamp. Be sure
the power adapter plug is fully plugged into a
good wall outlet.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Remove the plastic packaging.
Remove the foreign objects.
Tap
to change fan speed.
Remove the foreign objects.
If the room is larger than 219 ft² / 20 m², air
purification will take longer. The air purifier
may not be as effective in larger rooms. Close
doors and windows while using the air purifier.
Replace the filter (See page 6 for instructions
on how to order a new filter).
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