Troubleshooting tips...
Problem
Dehumidifier
does not start
Dehumidifier does not
dry the air as it should
Dehumidifier runs
too much
Frost appears on
the coils
Controls cannot be set
Fan noise
Water on floor
Bucket Full LED light
flashing and alarm
sounds while drain hose
is connected
8
Save time and money! Review the chart below first and you may not need to call for service.
Possible Causes
The dehumidifier
is unplugged.
The fuse is blown/circuit
breaker is tripped.
Dehumidifier has reached its
preset level or bucket is full.
Bucket is not in the
proper position.
Power failure.
Did not allow enough time
to remove the moisture.
Airflow is restricted.
Dirty filter.
The Humidity Control may
not be set low enough.
Doors and windows may not
be closed tightly.
Clothes dryer may be
blowing moisture-laden
air into the room.
Room temperature
is too low.
Area to be dehumidified
is too large.
Doors and windows are open.
Dehumidifier has been turned
on recently, or room temperature within 60 minutes. See the Automatic Defrost section.
is below 41°F (5°C).
The compressor will turn off
and the fan will automatically
continue to run for
approximately 3 minutes at a
fixed setting.
Air is moving through
the dehumidifier.
Hose connection may be loose.
Intended to use the bucket to
collect water, but a hose
as attached.
Drain hose not tight on fitting
Drain hose is kinked
What To Do
Make sure the dehumidifier's plug is pushed completely
into the outlet.
Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
The dehumidifier automatically turns off when either
condition occurs. Change to a lower setting or empty
the bucket and replace properly.
The bucket must be in place and securely seated for the
dehumidifier to operate.
There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normal dehumidifying
for 3 minutes after it is turned back on.
When first installed, allow at least 24 hours to maintain
the desired dryness.
Make sure there are no curtains, blinds or furniture
blocking the front or back of the dehumidifier. See the
Choosing a Location section.
See the Care and Cleaning section.
For drier air, press the
pad and set to a lower percent
value (%) or at CO (continuous) for maximum
dehumidification.
Check that all doors, windows and other openings
are securely closed.
Install the dehumidifier away from the dryer.
The dryer should be vented to the outside.
Moisture removal is best at higher room temperatures.
Lower room temperatures will reduce the moisture
removal rate. Models are designed to be operated at
temperatures above 41°F (5°C).
The capacity of your dehumidifier may not be adequate.
Close all doors and windows to the outside.
This is normal. Frost will usually disappear
This is normal. Wait approximately 3 minutes and set the
fan as desired.
This is normal.
Check the hose connection. See the Removing Collected
Water section.
Disconnect the hose if using the bucket to collect water.
See the Removing Collected Water section
Check drain hose connection.
Ensure the drain hose is pointed straight down to the floor
and is not kinked in anyway.