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Idiomas disponibles
8.
GUARANTEE CERTIFICATE
1. GUARANTEE CERTIFICATE
1. OPTIMUS S.A. guarantees that its products are free from material and manufacturing defects when they are first delivered to the purchaser.
2. In accordance with the conditions outlined here, OPTIMUS S.A. guarantees its products for two (2) years from the date on which the purchaser acquires the product. If,
within this guarantee period, defects appear which are not due to factors outlined in section 2, OPTIMUS S.A. shall replace or repair the unit using equivalent, new or
reconstructed replacement parts, as it deems fit. If replacement parts are applied which improve the unit, OPTIMUS S.A. reserves the right to charge the client for the
additional cost of these components.
3. No guarantee benefits shall be provided other than those cited here.
4. In order to claim the guarantee rights, it shall be an essential requirement to present the original purchase invoice or the guarantee certificate.
2. GUARANTEE PROVISIONS
1. In the event that the product had to be modified or adapted to comply with local requirements concerning technical specifications or safety, and if the country in
question is not the country for which the product was originally designed and manufactured, defects are not considered to be material or manufacturing defects.
Furthermore, the guarantee does not cover the execution of these modifications or adaptations, regardless of whether or not they have been carried out correctly.
Nor shall OPTIMUS S.A. be responsible for any costs under this guarantee for these types of modifications.
2. The guarantee shall not entitle the purchaser to inspection or free maintenance or repair of the unit, particularly if the defects are due to inappropriate use. Nor do the
guarantee rights cover defects in wearing parts that become worn as a result of normal wear and tear. Wearing parts are, in particular, potentiometers, switches/keys, and
similar parts.
3. The guarantee does not cover defects in the equipment unit caused by:
Abuse or incorrect use of the unit for purposes other than those for which it is intended, in non-compliance with the service and maintenance instructions specified
in the Manual and/or Technical Instructions for the unit.
Connection or use of the product in a manner that does not correspond to the technical or safety requirements of the country in which the unit is used.
Installation in conditions other than those indicated in the Manual and/or Technical Instructions.
Deficiency or interruptions in the electricity supply or installation defects which imply use in abnormal conditions.
Damage caused by other equipment units that are connected to the product.
The use or installation of Software (programmes), interfaces, parts or supplies not provided and/or not authorised by OPTIMUS S.A.
Failure to use the original packaging for transportation.
Damage caused by force majeure or other causes not attributable to OPTIMUS S.A.
4. The following elements are not covered by this guarantee:
All plastic surfaces and all parts exposed to outdoor conditions which have been scratched or damaged as a result of normal or abnormal use.
Breakages, knocks, damage due to a fall or scratches caused by moving the unit in any way.
Damage caused by tests, use, maintenance, installation or inappropriate adjustments, or as a result of any alteration or modification of any kind not carried out by a
Service Authorised by OPTIMUS S.A. in compliance with this guarantee.
Damage to persons or property that might be caused by the improper use of the equipment, including lack of maintenance.
5. The guarantee shall not be valid whenever the following is observed:
Amendments or corrections made to the details of the guarantee certificate or purchase invoice.
Failure to produce the original invoice or the absence of a date on this.
Absence of the serial or batch number on the equipment.
6. The warranty does not cover travel for technical assistance except for those caused by incidents occurred during the first three months.
7. In the case of personal computers, the guarantee will not cover the elimination of computer viruses, the restoration of programmes damaged by these or the
reinstallation of the disk following its deletion.
8. The rights of this guarantee are invalidated if the product has been repaired or opened by staff unauthorised by OPTIMUS S.A. or by the client himself.
9. If OPTIMUS S.A. were to establish before the purchaser that the damage affecting the unit does not entitle a claim to be made under the guarantee, the costs of
checking the equipment incurred by OPTIMUS S.A. shall be borne by the client.
10. Products not covered by the guarantee shall only be repaired once payment has been effected by the client. In the event that the guarantee rights do not apply,
OPTIMUS S.A. shall duly inform the client. If, within a period of 6 weeks from this communication, no written repair order is received from the client confirming acceptance
of the costs, OPTIMUS S.A. shall return the unit in question to the client. In this case, the transport and packaging costs shall be invoiced separately and payment shall be
made on delivery. In the event that a repair order is sent by the client, confirming that he assumes the costs of repair, the transport and packaging costs shall be invoiced
additionally, and also separately.
11. If the equipment needs to be transferred to the Authorised Service Centre, transportation shall be effected by the responsible party according to the guarantee, who
will also bear the freight and insurance costs.
12. In the event of a defect, OPTIMUS S.A. guarantees that the repair and/or replacement of parts so that the unit operates correctly will be made within a period of no
more than 30 days. Nevertheless, OPTIMUS S.A. would like to clarify that the normal period does not exceed 30 days.
13. All parts or products replaced as part of the guarantee services shall become the property of OPTIMUS S.A.
3. TRANSFER OF GUARANTEE
The guarantee is solely awarded to the original purchaser (principal client) and is not transferable. With the exception of OPTIMUS S.A., no third party (dealers, etc.) is
authorised to award additional guarantees on behalf of OPTIMUS S.A.
4. CLAIMS FOR DAMAGE
In the event that OPTIMUS S.A. cannot provide a suitable guarantee service, the purchaser shall not be entitled to claim any indemnity for damages arising. The
responsibility held by OPTIMUS S.A. is limited in all cases to the invoicing price of the product.
5. RELATION WITH OTHER GUARANTEE RIGHTS AND NATIONAL LAW
1. This guarantee does not affect the rights of the purchaser with respect to the vendor arising from the contract of sale accomplished.
2. These conditions of the guarantee provided by OPTIMUS S.A. are valid as long as they do not contradict the corresponding national law on guarantee provisions.
3. OPTIMUS S.A. guarantees that this product complies with the safety regulations in force in the country.
THIS LIMITED GUARANTEE DECLARATION IS THE EXCLUSIVE GUARANTEE OFFERED BY OPTIMUS S.A. ALL OTHER EXPLICIT OR IMPLICIT GUARANTEES
ARE EXCLUDED, AND THIS ALSO APPLIES TO GUARANTEES OF MARKETABILITY AND SUITABILITY FOR A PARTICULAR PURPOSE. (EXCEPT WHEN THESE
GUARANTEES ARE REQUIRED BY AN APPLICABLE LAW). NO GUARANTEE, EITHER EXPLICIT OR IMPLICIT, SHALL BE APPLIED ONCE THE GUARANTEE
PERIOD HAS EXPIRED.
OPTIMUS S.A. (After-Sales Service)
C/ Barcelona 101, 17003 - GIRONA
Tel.: 902 151 96 / 972 203 300, Fax: 972 21 84 13
e-mail :
girona@optimus.es
1999/44/CE
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