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Checkpoints
• Make sure that you have the latest version of the software.
- If you are using a Wi-Fi router, check whether you have the latest firmware installed.
- If there are any available updates, update the firmware according to the manufacturer's instructions.
- Check the current software version and if there is an available update, install it.
(Home)
(Settings)
• Check if the same symptom occurs with two or more Wi-Fi devices.
- Wi-Fi problems may be related to network condition and a device that is connected to the network.
- If other Wi-Fi devices can connect to the Internet at the same location as the TV, then your Wi-Fi router is
probably normal.
• Check the power and Ethernet cables of the Wi-Fi router.
- When the Ethernet cable connected to the Wi-Fi router is loose or disconnected, network problems can occur.
- Check all power and Ethernet cables of the Wi-Fi router to see if they are correctly connected.
• Check the Wi-Fi router to see if the router is set to the recommended wireless settings. If network problems
continue, reset your network devices.
• Check the signal strength of the Wi-Fi router to connect to from the TV UI.
- The
that is next to the Wi-Fi router name (SSID) in the menu indicates the sensitivity of the receiver.
- It is recommended that you connect to a Wi-Fi network with 3 or more bars of signal strength.
- If the number of bars indicating signal strength are less than 3, the network connection status may be weak or
unstable, so shorten the distance between the Wi-Fi router and the TV.
• If the signal strength of the Wi-Fi router is weak, wireless speed slowdowns and network disconnection may
occur.
• To supplement wireless coverage of network equipment, your Wi-Fi router should be placed in the middle of the
network equipment.
Troubleshooting Wi-Fi Network Problems
(All Settings)
General
About This TV
Wi-Fi Router
Software Version
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