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At Meross we strive to assure your satisfaction. We
apologize for any inconvenience with the installation or
operation of the switch and are happy to assist at
support@meross.com.
1. What should I do when I can't turn the wall switch
on/off manually?
Please check the Status LED. If the LEDs are off:
• Make sure that you restore power to the wall switch
at the circuit breaker.
• Make sure the Wall Switch is wired correctly. Please
consult with a qualified electrician.
2. What should I do when my hleross app is unable to
control the added Wall Switch?
Please check the following:
• Check the main Wi-Fi's Internet connection.
• Make sure that main Wi-Fi's password hasn't been
changed.
• Do not use a metal faceplate with the Wall Switch as
that will decrease the Wi-Fi signal.
• Factory reset smart switch and try to add it again.
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