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Troubleshooting
Problem
The unit does not turn on.
The Main power switch lights up, but there is no flame effect.
There is a visible flame effect, but the heater does not blow
warm air.
The heater does not work, but the Power and Heater switches
are in the "ON" position and thermostat is set to "HI".
The display unit on the control panel shows "88" and the
function indicator is quick flashing, indicating it is in alarm
mode.
Remote control is not working.
Solution
Check that the unit is plugged into a standard 120V outlet.
Press the Power button on the control panel.
Open the top and back panels to check if the flame spindle
has fallen off from the spindle motor.
Confirm that the temperature setting exceeds the room
temperature.
Turn on/off the Heater button several times to make sure it is
in the "ON" position.
Turn all switches to the "OFF" position and unplug the unit
from the wall outlet for 5 minutes. After 5 minutes plug the
unit back into the wall outlet, and operate as normal.
Unplug the unit from the wall outlet for 5 minutes. After 5
minutes plug the unit back into the wall outlet, and operate as
normal.
Change the remote batteries.
Operate remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle
pressure.
Repeatedly pressing buttons in rapid succession may cause
the transmitter to malfunction.
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