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Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Freezer does not operate
Freezer starts/stops too
frequently
Freezer operates too long
Noisy operation or cabinet
vibrates
Freezer temperature too
warm
Foods defrosting
Freezer temperature too
cold
49-1000101 Rev. 2
Possible Causes
Freezer is unplugged.
The fuse is blown/circuit breaker is
tripped.
"Demo" LED light is on and
Freezer is in Demo mode.
Door left open.
Too frequent or too long door
openings.
Temperature control set too cold.
Door left open.
Too frequent or too long door
openings.
Temperature control set too cold.
Inadequate air circulation space
around cabinet.
Room or outside weather is hot.
Freezer has been disconnected
recently for a period of time.
Large amounts of warm or hot
food have been stored recently.
Floor may be weak, causing
freezer to vibrate when
compressor is on.
Cabinet is not positioned solidly
on floor.
Freezer is touching the wall.
Door left open.
Too frequent or too long door
openings.
Temperature control is set too
warm.
Large amounts of water or hot food
may have been stored recently.
Freezer has been disconnected
recently.
High temp alarm is on and
temperature display is flashing.
Freezer is unplugged.
The fuse is blown/circuit breaker is
tripped.
Door left open.
Too frequent or too long door
openings.
Temperature control set too cold.
What to Do
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Lock" at the same time for 5 seconds and
release. "Demo" LED light will be off.
Check to see if package is holding door open.
Open the door less often.
See Temperature Control.
Check to see if package is holding door open.
Open the door less often.
See Temperature Control.
See Installing the Freezer.
It's normal for the freezer to work harder under
these conditions.
It takes 4 hours for the freezer to cool down
completely.
Warm food will cause the freezer to run more
until the desired temperature is reached
Check to make sure freezer is located on solid
floor and adjust leveling legs as needed.
Adjust legs. See Installing the Freezer. Or use
shims for uneven floor.
Level freezer or move slightly. See Level
Freezer.
Check to see if package is holding door open.
Open the door less often.
Turn control to a colder setting. Allow several
hours for the temperature to stabilize.
Wait until the freezer has had a chance to reach
its selected temperature.
Freezer requires 4 hours to cool down
completely.
Power outage may have caused high internal
temperature.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Check to see if package is holding door open.
Open the door less often.
See About the operation of your freezer.
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