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TROUBLESHOOTING
TROUBLESHOOTING
Checking error messages
If the following message appears on the display, check the following and take the appropriate corrective action.
Message
Item of clothing has gathered on one side of the tub.
There are not enough items in the machine.
y
Have your items gathered in one area, or is the load
y
too small?
Did you wash a stuffed animal, a mat, or knitwear?
y
Did you wash two different blankets together?
y
Water is not supplied or the water pressure is low
Is the faucet turned off?
y
Is the water supply stopped or the faucet frozen?
y
Is the water pressure low or is an inlet filter clogged?
y
Is the water line properly connected with the cold
y
water inlet?
Is the water line pinched or bent?
y
Water line leaks in connection
Are the water lines connected with the faucets
y
properly?
The tub does not rotate
Is the door secured?
•
The washing machine drains slowly or not at all
Is the drain hose installed over 3 1/4 feet (1 m) beyond
y
the end of the elbow bracket?
Is the drain hose pinched or clogged inside?
y
Is the drain hose frozen?
y
Is the drain hose clogged with foreign objects?
y
A power failure has occurred.
Control Error.
The water supply does not stop
Do the water supply and the drain keep repeating in turn?
y
The water level is not controlled
Is the water level too low or high compared with the
y
size of the load?
The tub does not rotate
Is the washing machine overloaded?
y
To clean up the tub, please run the TUB CLEAN cycle.
y
Possible Causes
Solutions
Rearrange items to help balance the load.
y
Stuffed animals or mats can become unbalanced
y
during spinning and the washing machine may fail to
drain. Rearrange the knitwear to help balance the load
and drain it again.
Put one blanket in at a time.
y
Turn on the faucets.
y
If a faucet is frozen, thaw it with warm water.
y
If the inlet filter is clogged, clean it. (see page 31)
y
Connect the water line properly with the cold water
y
inlet. (see page 14)
Check that the water lines are not pinched or bent.
y
Take extra care that water lines are not twisted or
pinched by other objects.
Connect the water lines properly with the faucets.
y
(see page 14)
Close and secure the door. If the message keeps
y
appearing, unplug the power and contact your nearest
LG service center.
Lower the drain hose within 3 feet below the end of
y
the elbow bracket.
Place the drain hose on a smooth surface to prevent
y
bending.
If the drain hoses are frozen, thaw them in warm
y
water.
Open the drain pump plug cap and remove the dirt.
y
A
Press
to turn off the washing machine and press it
y
again to turn it on.
Unplug the power cord and contact your nearest LG
y
service center.
Unplug the power cord and contact your nearest LG
y
service center
The water level sensor is not working correctly.
y
Unplug the power cord and contact your nearest LG
y
service center.
Rearrange the load size and restart the washing machine.
y
If the load size is big, the tub may not rotate due to
y
an overheated motor. Allow the washing machine to
stand for a while and restart the cycle. Unplug the
power cord and contact your nearest LG service center
if the same error message appears.
Please empty the tub and insert bleach into the
y
detergent dispenser and select the TUB CLEAN cycle.
If you want to skip the TUB CLEAN, turn the CYCLE
y
SELECTOR KNOB or push option buttons to select
desired cycle. In this case, you would see the message
again until few washing times and it would be disappear
until next point of time to clean the tub.
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