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Troubleshooting
The air purifier won't switch on.
The buttons on the air purifier do
not work.
The buttons on the remote control do
not work.
Is the power cable securely connected to
the back of the device?
Make sure that the power cable is not
damaged in any way.
Check both ends of the power cable. Make
sure that these are plugged in and that the
purifier is connected to the power supply
(page 29).
Has a filter cartridge been inserted? Is the
filter cartridge inserted correctly?
M ake sure that an original IDEAL filter
cartridge is inserted.
M ake sure that the filter cartridge is clicked
in place with all 3 tabs and is fully locked
(padlock icon, page 29).
Has the locking function been activated?
Disable the locking function on the remote
control (function S, page 35).
Unplug the power cable and then plug it
back in.
Is the battery in the remote control?
Or is it flat?
Check the battery (3V lithium CR2025).
Is the IR receiver dirty?
Clean the IR receiver with a dry, lint-free
cloth.
Are you using it correctly?
P oint the remote control at the air purifier
(page 33).
Having joined the power cord or
exchanged the filter, the function of the
remote control is blocked for
about 10 seconds
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